This document gives guidance for the development and maintenance of the documented information necessary to support an effective quality management system, tailored to the specific needs of the organization. This document can also be used to support other management systems, e.g. environmental or occupational health and safety management systems.

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    • Standard
      14 pages
      English language
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    • Standard
      14 pages
      English language
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    • Standard
      15 pages
      French language
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    • Standard
      15 pages
      French language
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    • Draft
      14 pages
      English language

This document provides guidance on the implementation of the ISO 19443 requirements, with examples of possible steps an organization can take to meet the requirements. It does not add to, subtract from, or in any way modify those requirements. This document does not prescribe mandatory approaches to implementation, or provide any preferred method of interpretation.

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    • Technical report
      55 pages
      English language
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    • Draft
      55 pages
      English language

This document provides requirements and guidance for the retention, storage, retrieval and disposal of
records for the international aviation, space and defense industry.

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    • Standard
      19 pages
      English language
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      1 day

1.1   Application:
This document defines the common nonconformity data definition and documentation that shall be exchanged between an internal/external supplier or sub-tier supplier, and the customer when informing about a nonconformity requiring formal decision. The requirements are applicable, partly or totally, when reporting a product nonconformity to the owner or operator, as user of the end item (e.g. engine, aircraft, spacecraft, helicopter), if specified by contract.
Reporting of noncon...
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      19 pages
      English language
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This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it.
This document is applicable to any organization, regardless of its size, type or activity.

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    • Standard
      15 pages
      English language
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    • Standard
      10 pages
      English language
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    • Standard
      11 pages
      French language
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    • Standard
      11 pages
      Spanish language

This document defines quality management system requirements for product and service supply
organizations to the petroleum, petrochemical and natural gas industries.
This document is written as a supplement to ISO 9001:2015. The supplementary requirements and
guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities
associated with the petroleum, petrochemical and natural gas industries and to provide a framework
for aligning requirements with complementar...
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    • Standard
      67 pages
      English language
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      1 day

This document defines quality management system requirements for product and service supply organizations to the petroleum, petrochemical and natural gas industries. This document is written as a supplement to ISO 9001:2015. The supplementary requirements and guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities associated with the petroleum, petrochemical and natural gas industries and to provide a framework for aligning requirements with complementary sta...view more

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    • Standard
      53 pages
      English language
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    • Standard
      53 pages
      English language

EN-ISO 16106 gives guidance on the application of a quality management system in the manufacture, measuring and monitoring of design type approved dangerous goods packaging, intermediate bulk containers (IBCs) and large packaging.This document does not include guidance specific to other management systems, such as those for environmental management, occupational health and safety management, or financial management.$0$0It is applicable to an organization that) needs to demonstrate its ability to...view more

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    • Standard
      67 pages
      English language
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      1 day

This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it. This document is applicable to any organization, regardless of its size, type or activity.

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    • Standard
      15 pages
      English language
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      1 day
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    • Standard
      10 pages
      English language
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    • Standard
      11 pages
      French language
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    • Standard
      11 pages
      Spanish language

This standard gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties. This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.

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    • Standard
      8 pages
      English language
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    • Standard
      8 pages
      English language
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    • Standard
      13 pages
      English language
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      1 day
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    • Standard
      8 pages
      French language
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    • Standard
      8 pages
      French language
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    • Standard
      8 pages
      Spanish language

This document gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties. This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.

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    • Standard
      8 pages
      English language
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    • Standard
      8 pages
      English language
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    • Standard
      13 pages
      English language
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      1 day
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    • Standard
      8 pages
      French language
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    • Standard
      8 pages
      French language
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    • Standard
      8 pages
      Spanish language

This document establishes requirements when implementing statistical product acceptance methods to meet defined risk requirements. This standard also establishes the minimum content required to be covered in an organization’s documented procedures that govern their application of statistical product acceptance methods. These general requirements and documented procedures apply the requirements of the EN 9100/EN 9110/EN 9120 quality management system standards, in addition to establishing require...view more

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    • Standard
      110 pages
      English language
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1.1   Purpose
This European standard establishes requirements when implementing statistical product acceptance methods to meet defined risk requirements. This standard also establishes the minimum content required to be covered in an organization’s documented procedures that govern their application of statistical product acceptance methods.
These general requirements and documented procedures apply the requirements of the EN 9100/EN 9110/EN 9120 quality management system standards, in addition...
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      110 pages
      English language
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This document gives guidelines for local governments on understanding and implementing a quality
management system that meets the requirements of ISO 9001:2015, in order to meet the needs and
expectations of their customers/citizens and all other relevant interested parties by consistently
providing them with products and services.
It promotes implementing a quality management system in a responsible and accountable manner,
through the application of ISO 9001 on a comprehensive basis. These...
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    • Standard
      73 pages
      English language
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    • Standard
      87 pages
      English language
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      1 day
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    • Standard
      79 pages
      French language
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    • Standard
      79 pages
      Spanish language

This document defines terms for the quality assessment of national libraries and specifies the following
methods for the assessment:
— performance measurement, and
— impact assessment.
The results of both methods are of special interest for comparison over time within the same library.
Comparisons between libraries are possible if differences in the mandate, tasks and constituencies of
the libraries are taken into account.
Not all methods described in this document apply to all national l...
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    • Standard
      139 pages
      English language
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    • Standard
      145 pages
      English language
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      1 day

1.1   General
Limited to the commercial aerospace industry where a request is made for a PO to have Direct Delivery Authorization (DDA), which includes an Appropriate Arrangement (AA) between the PO and the Design Organisation (DO). In this process the DO is responsible for ensuring the continuous updating of design and airworthiness data to the PO, whilst the PO is responsible for assurance that the manufactured article conforms to approved design and airworthiness data. The PO is responsible to...
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    • Standard
      20 pages
      English language
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1.1   General
Limited to the commercial aerospace industry where a request is made for a PO to have Direct Delivery Authorization (DDA), which includes an Appropriate Arrangement (AA) between the PO and the Design Organisation (DO). In this process the DO is responsible for ensuring the continuous updating of design and airworthiness data to the PO, whilst the PO is responsible for assurance that the manufactured article conforms to approved design and airworthiness data. The PO is responsible to...
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      20 pages
      English language
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This standard establishes requirements for performing and documenting APQP and PPAP. APQP begins
with conceptual product needs and extends through product definition, production planning, product
and process validation (i.e. PPAP), product use, and post-delivery service. This standard integrates and
collaborates with the requirements of the EN 9100, EN 9102, EN 9103 and EN 9110 standards.
The requirements specified in this standard are complementary (not alternative) to contractual and
appl...
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      34 pages
      English language
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This document gives guidelines for planning, designing, developing, implementing, maintaining and
improving customer satisfaction codes of conduct.
This document is applicable to product- and service-related codes containing promises made to
customers by an organization concerning its behaviour. Such promises and related provisions are
aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of
codes for different organizations.
NOTE Throughout this docum...
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    • Standard
      22 pages
      English language
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    • Standard
      29 pages
      English language
    • e-Library read for
      1 day
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    • Standard
      23 pages
      French language
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    • Standard
      23 pages
      Spanish language

This document gives guidelines for an organization to plan, design, develop, operate, maintain and
improve an effective and efficient dispute-resolution process for complaints that have not been resolved
by the organization.
This document is applicable to:
— complaints relating to the organization’s products and services, the complaints-handling process or
dispute-resolution process;
— resolution of disputes arising from domestic or cross-border business activities, including those
arisin...
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    • Standard
      36 pages
      English language
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    • Standard
      43 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      38 pages
      French language
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    • Standard
      38 pages
      Spanish language

This document provides guidance on auditing management systems, including the principles of auditing,
managing an audit programme and conducting management system audits, as well as guidance on
the evaluation of competence of individuals involved in the audit process. These activities include the
individual(s) managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct internal or external audits of
management systems or manage...
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    • Standard
      56 pages
      English language
    • e-Library read for
      1 day
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    • Standard – translation
      81 pages
      Slovenian and English language
    • e-Library read for
      1 day

The requirements of EN 9100 apply with the following clarification for software.
This European standard supplements the EN 9100 standard requirements for deliverable software and
contains quality management system requirements for organizations that design, develop, and/or
produce deliverable software and services for the aviation, space, and defence industry. This includes,
as required, support software that is used in the development and maintenance of deliverable software
and services. T...
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    • Standard
      27 pages
      English language
    • e-Library read for
      1 day

This document gives guidelines for the process of complaints handling related to products and
services within an organization, including planning, design, development, operation, maintenance and
improvement. The complaints-handling process described is suitable for use as one of the processes of
an overall quality management system.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.
Thi...
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    • Standard
      31 pages
      English language
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    • Standard
      38 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      32 pages
      French language
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    • Standard
      32 pages
      Spanish language

This document gives guidelines for defining and implementing processes to monitor and measure
customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and
services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.

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    • Standard
      35 pages
      English language
    • sale 10% off
    • Standard
      42 pages
      English language
    • e-Library read for
      1 day
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    • Standard
      37 pages
      French language
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    • Standard
      37 pages
      Spanish language

This document gives guidelines for establishing, reviewing, accepting, applying and revising quality plans.
This document is applicable to quality plans for any intended output, whether a process, product,
service, project or contract, and any type or size of organization.
It is applicable whether or not the organization has a management system in conformity with ISO 9001.
This document provides guidance and does not specify requirements.
It is focused primarily on the provision of outputs ...
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    • Standard
      27 pages
      English language
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    • Standard
      27 pages
      English language
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    • Standard
      35 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      30 pages
      French language
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    • Standard
      30 pages
      French language
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    • Standard
      30 pages
      Spanish language

This document defines a system for the qualification of standard products for aviation, space, and
defenc applications. It defines the principles that shall be adhered to when carrying out product
qualification; applied in conjunction with the rules and procedures of the CA. The system enables the CA
to confirm compliance is achieved and maintained, in accordance with the requirements of its product
definition and associated controlling technical specifications by an Original Component Manuf...
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    • Standard
      29 pages
      English language
    • e-Library read for
      1 day

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

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    • Standard
      35 pages
      English language
    • sale 10% off
    • Standard
      42 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      37 pages
      French language
    • sale 15% off
    • Standard
      37 pages
      Spanish language

This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to: — complaints relating to the organization's products and services, the complaints-handling process or dispute-resolution process; — resolution of disputes arising from domestic or cross-border business activities, including those arising from ...view more

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    • Standard
      36 pages
      English language
    • sale 10% off
    • Standard
      43 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      38 pages
      French language
    • sale 15% off
    • Standard
      38 pages
      Spanish language

This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. NOTE Throughout this document, t...view more

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    • Standard
      22 pages
      English language
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    • Standard
      29 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      23 pages
      French language
    • sale 15% off
    • Standard
      23 pages
      Spanish language

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer. This docu...view more

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    • Standard
      31 pages
      English language
    • sale 10% off
    • Standard
      38 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      32 pages
      French language
    • sale 15% off
    • Standard
      32 pages
      Spanish language

The requirements of EN 9100 apply with the following clarification for software.
This European standard supplements the EN 9100 standard requirements for deliverable software and
contains quality management system requirements for organizations that design, develop, and/or
produce deliverable software and services for the aviation, space, and defence industry. This includes,
as required, support software that is used in the development and maintenance of deliverable software
and services. T...
view more

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    • Standard
      27 pages
      English language
    • e-Library read for
      1 day

This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an ...
view more

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    • Standard
      56 pages
      English language
    • e-Library read for
      1 day
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    • Standard – translation
      81 pages
      Slovenian and English language
    • e-Library read for
      1 day

This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an a...view more

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    • Standard
      46 pages
      English language
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    • Standard
      46 pages
      English language
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    • Standard
      49 pages
      French language
    • sale 15% off
    • Standard
      49 pages
      French language
    • sale 15% off
    • Standard
      49 pages
      Spanish language

This document gives guidelines for establishing, reviewing, accepting, applying and revising quality plans. This document is applicable to quality plans for any intended output, whether a process, product, service, project or contract, and any type or size of organization. It is applicable whether or not the organization has a management system in conformity with ISO 9001. This document provides guidance and does not specify requirements. It is focused primarily on the provision of outputs and i...view more

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    • Standard
      27 pages
      English language
    • sale 15% off
    • Standard
      27 pages
      English language
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    • Standard
      35 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      30 pages
      French language
    • sale 15% off
    • Standard
      30 pages
      French language
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    • Standard
      30 pages
      Spanish language

This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not
alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or regulatory requirements, the latter shall t...
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    • Standard
      59 pages
      English language
    • e-Library read for
      1 day

This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary
(not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or regulatory requirements, the latter shall t...
view more

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    • Standard
      58 pages
      English language
    • e-Library read for
      1 day
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    • Standard
      64 pages
      German language
    • e-Library read for
      1 day

This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional civil and military aviation maintenance and continuing airworthiness industry
requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not
alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or r...
view more

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    • Standard
      59 pages
      English language
    • e-Library read for
      1 day

1.1   General
This document defines a system for the qualification of standard products for aviation, space, and defenc applications. It defines the principles that shall be adhered to when carrying out product qualification; applied in conjunction with the rules and procedures of the CA. The system enables the CA to confirm compliance is achieved and maintained, in accordance with the requirements of its product definition and associated controlling technical specifications by an Original Compon...
view more

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    • Standard
      29 pages
      English language
    • e-Library read for
      1 day

This document defines requirements for the preparation and execution of the audit process. In addition,
it defines the content and composition for the audit reporting of conformity and process effectiveness to
the EN 9100-series standards, the organization's QMS documentation, and customer and
statutory/regulatory requirements.
The requirements in this document are additions or represent changes to the requirements and
guidelines in the standards for conformity assessment, auditing, and cer...
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    • Standard
      30 pages
      English language
    • e-Library read for
      1 day

This document includes EN ISO 9001:20152 quality management system requirements and
specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary
(not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable
statutory or regulatory requirements, the latter shall t...
view more

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    • Standard
      58 pages
      English language
    • e-Library read for
      1 day
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    • Standard
      64 pages
      German language
    • e-Library read for
      1 day

This document includes EN ISO 9001:2015 quality management system requirements and specifies additional civil and military aviation maintenance and continuing airworthiness industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable statutory or regu...
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    • Standard
      59 pages
      English language
    • e-Library read for
      1 day

This document includes EN ISO 9001:2015  quality management system requirements and specifies additional aviation, space and defence industry requirements, definitions and notes.
It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements.
If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall ta...
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    • Standard
      59 pages
      English language
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This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements...view more

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    • Standard
      43 pages
      English language
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    • Standard
      38 pages
      French language

1.1   General
The objective of any organization, as part of continual improvement, is to reduce the number of issues (i.e. undesirable conditions, defects, failures) and to minimize their impact on quality, delivery performance, and cost.
This includes having processes in place to detect and eradicate significant and recurrent issues, which implies having well identified problems, a common understanding of their impact and associated root causes, and having defined and implemented adequate acti...
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    • Standard
      56 pages
      English language
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1.1   General
This document defines requirements for the preparation and execution of the audit process. In addition, it defines the content and composition for the audit reporting of conformity and process effectiveness to the EN 9100-series standards, the organization's QMS documentation, and customer and statutory/regulatory requirements.
The requirements in this document are additions or represent changes to the requirements and guidelines in the standards for conformity assessment, auditing...
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    • Standard
      30 pages
      English language
    • e-Library read for
      1 day

This document gives guidelines for enhancing an organization’s ability to achieve sustained success.
This guidance is consistent with the quality management principles given in ISO 9000:2015.
This document provides a self-assessment tool to review the extent to which the organization has
adopted the concepts in this document.
This document is applicable to any organization, regardless of its size, type and activity.

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    • Standard
      69 pages
      English language
    • e-Library read for
      1 day

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.
ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

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    • Standard
      69 pages
      English language
    • e-Library read for
      1 day

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document. ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

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    • Standard
      59 pages
      English language
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    • Standard
      59 pages
      English language
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    • Standard
      65 pages
      French language
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    • Standard
      65 pages
      French language
    • sale 15% off
    • Standard
      65 pages
      Spanish language

This document gives guidelines for the application of quality management in projects.
It is applicable to organizations working on projects of varying complexity, small or large, of short
or long duration, being an individual project to being part of a programme or portfolio of projects, in
different environments, and irrespective of the kind of product/service or process involved, with the
intention of satisfying project interested parties by introducing quality management in projects. This...
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    • Standard
      34 pages
      English language
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    • Standard
      40 pages
      English language
    • e-Library read for
      1 day
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    • Standard
      36 pages
      French language
    • sale 15% off
    • Standard
      36 pages
      Spanish language