Services offered by hearing aid professionals

This European Standard applies to the services offered by hearing aid professionals in their efforts to provide benefit for their clients.
This European Standard specifies the process of hearing aid provision from the first client contact to the long term follow up. This European Standard also defines requirements for education, facilities, equipment and code of conduct. A quality management system with the overall objective of securing client satisfaction and covering the elements of the service is also an essential part of the requirements.
This European Standard centres on the services offered to the majority of clients with hearing impairment. Certain groups of hearing impaired such as children, persons with other disabilities or persons with implantable devices may require services beyond what is covered in this European Standard.

Dienstleistungen in der Hörakustik

Diese Europäische Norm zielt darauf ab, dass die Dienstleistungen des Hörakustikers zum Nutzen der Kunden
sind.
Die Norm beschreibt den Ablauf der Hörsystemanpassung vom ersten Kundenkontakt bis zur Nachsorge.
Ebenfalls bestimmt diese Norm die Anforderungen an die Ausbildung, die Betriebsausstattung und die Verhaltensregeln.
Ein Qualitäts-Management-System, das die Zufriedenheit der Kunden umfassend absichert
und alle Elemente der Dienstleistung abdeckt, ist ein wesentlicher Teil der Anforderungen.
Im Mittelpunkt dieser Norm stehen die Dienstleistungen für die Mehrheit der Kunden mit einer Hörschädigung.
Andere Gruppen wie Kinder, Personen mit anderen Behinderungen oder Kunden mit Cochlear
Implants benötigen möglicherweise Dienstleistungen, die über die in dieser Norm beschriebenen Tätigkeiten
hinausgehen.

Services offerts par les audioprothésistes

La présente Norme européenne concerne les services offerts par les audioprothésistes pour améliorer les
conditions de vie de leurs clients.
La présente Norme européenne spécifie le processus de délivrance des appareils de correction auditive, du
premier contact client au suivi à long terme. La présente Norme européenne définit également les exigences
en termes d'éducation, d’installations, d'équipement et de code de conduite. Un système de management de
la qualité ayant pour objectif de satisfaire le client et de couvrir les éléments du service est également un point
essentiel des exigences.
La présente Norme européenne concerne les services offerts à la majorité des clients souffrant de troubles de
l’audition. Certains groupes de personnes malentendantes tels que les enfants, les personnes souffrant
d’autres handicaps ou les personnes porteuses d’implants, peuvent nécessiter d’autres services que ceux
stipulés dans la présente Norme européenne.

Storitve ponudnikov slušnih pripomočkov

Ta evropski standard velja za storitve ponudnikov slušnih pripomočkov, in njihova prizadevanja zagotoviti korist svojim strankam. Ta evropski standard določa postopek zagotavljanja slušnih pripomočkov od prvega stika s stranko do dolgoročnega spremljanja. Ta evropski standard tudi opredeljuje zahteve za izobraževanje, objekte, opremo in kodeks ravnanja. Pomemben del zahtev je tudi sistem upravljanja kakovosti s splošnim ciljem stranki zagotoviti zadovoljstvo in pokrivanje sestavin storitve. Ta evropski standard se osredotoča na storitve, nudene večini strank s slušno okvaro. Določene skupine ljudi s slušno okvaro, kot so otroci, druge invalidne osebe ali osebe z vsadljivimi napravami lahko potrebujejo storitve, ki so izven področja, ki ga zajema ta evropski standard.

General Information

Status
Withdrawn
Publication Date
24-Aug-2010
Withdrawal Date
20-Jul-2021
Technical Committee
Drafting Committee
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
21-Jul-2021

Relations

Buy Standard

Standard
EN 15927:2010
English language
26 pages
sale 10% off
Preview
sale 10% off
Preview
e-Library read for
1 day
Draft
prEN 15927:2009
English language
29 pages
sale 10% off
Preview
sale 10% off
Preview
e-Library read for
1 day

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Dienstleistungen in der HörakustikServices offerts par les audioprothésistesServices offered by hearing aid professionals11.180.15Aids for deaf and hearing impaired people03.080.01Storitve na splošnoServices in generalICS:Ta slovenski standard je istoveten z:EN 15927:2010SIST EN 15927:2010en01-oktober-2010SIST EN 15927:2010SLOVENSKI
STANDARD



SIST EN 15927:2010



EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15927
August 2010 ICS 11.180.15 English Version
Services offered by hearing aid professionals
Services offerts par les audioprothésistes
Dienstleistungen in der Hörakustik This European Standard was approved by CEN on 12 June 2010.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2010 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15927:2010: ESIST EN 15927:2010



EN 15927:2010 (E) 2 Contents Page Foreword .3Introduction .41 Scope .52 Normative references .53 Terms and definitions .64 Service preconditions .75 Hearing aid provision process . 136 Quality management system . 17Annex A (normative)
Minimum competencies of the hearing aid professional . 19Annex B (informative)
Recommendation for an appropriate organization of education and training for hearing aid professionals . 22Annex C (informative)
Recommendation for client information on fitting process . 24Bibliography . 26 SIST EN 15927:2010



EN 15927:2010 (E) 3 Foreword This document (EN 15927:2010) has been prepared by Technical Committee CEN/TC 380 “Project Committee - Hearing aid specialist services”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2011, and conflicting national standards shall be withdrawn at the latest by February 2011. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembo
...

SLOVENSKI STANDARD
oSIST prEN 15927:2009
01-junij-2009
6WRULWYHSRQXGQLNRYVOXãQLKSULSRPRþNRY
Services offered by hearing aid professionals
Services offerts par les audioprothésistes
Ta slovenski standard je istoveten z: prEN 15927
ICS:
11.180.15 3ULSRPRþNL]DJOXKHRVHEHLQ Aids for deaf and hearing
RVHEH]RNYDURVOXKD impaired people
oSIST prEN 15927:2009 en,fr
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
oSIST prEN 15927:2009

---------------------- Page: 2 ----------------------
oSIST prEN 15927:2009
EUROPEAN STANDARD
DRAFT
prEN 15927
NORME EUROPÉENNE
EUROPÄISCHE NORM
March 2009
ICS

English Version
Services offered by hearing aid professionals
Services offerts par les audioprothésistes
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee CEN/TC 380.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language
made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the
same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2009 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 15927:2009: E
worldwide for CEN national Members.

---------------------- Page: 3 ----------------------
oSIST prEN 15927:2009
prEN 15927:2009 (E)
Contents Page
Foreword .3
Introduction .4
1 Scope .5
2 Normative references .5
3 Terms and definitions .6
4 Service preconditions .7
5 Hearing aid provision process . 12
6 Quality management system . 17
Annex A (informative) Minimum competencies and training requirements of the hearing aid
professional . 19
Annex B (informative) Recommendation for client information on fitting process . 27
Bibliography . 29

2

---------------------- Page: 4 ----------------------
oSIST prEN 15927:2009
prEN 15927:2009 (E)
Foreword
This document (prEN 15927:2009) has been prepared by Technical Committee CEN/TC 380 “Project
Committee - Hearing aid specialist services”, the secretariat of which is held by AFNOR.
This document is currently submitted to the CEN Enquiry.

3

---------------------- Page: 5 ----------------------
oSIST prEN 15927:2009
prEN 15927:2009 (E)
Introduction
The standard provides a set of minimum requirements for the essential elements of the service provision.
Furthermore, recommenda
...

Questions, Comments and Discussion

Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.