EN ISO 9000:2015

Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:
organizations seeking sustained success through the implementation of a quality management system;
customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;
organizations seeking confidence in their supply chain that their product and service requirements will be met;
organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
organizations performing conformity assessments against the requirements of ISO 9001;
providers of training, assessment or advice in quality management;
developers of related standards.
ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.

Qualitätsmanagementsysteme - Grundlagen und Begriffe (ISO 9000:2015)

Systèmes de management de la qualité - Principes essentiels et vocabulaire (ISO 9000:2015, Version corrigée 2015-09-15)

L'ISO 9000:2015 décrit les concepts fondamentaux et les principes du management de la qualité qui sont applicables à toutes les entités suivantes:
organismes recherchant des performances durables par la mise en ?uvre d'un système de management de la qualité;
clients cherchant à s'assurer de l'aptitude d'un organisme à fournir régulièrement des produits et services conformes à leurs exigences;
organismes cherchant à s'assurer que leur chaîne d'approvisionnement satisfera leurs exigences relatives aux produits et services;
organismes et parties intéressées cherchant à améliorer la communication par une compréhension mutuelle du vocabulaire utilisé dans le domaine du management de la qualité;
organismes chargés de l'évaluation de la conformité aux exigences de l'ISO 9001;
prestataires assurant une formation, une évaluation ou fournissant des conseils dans le domaine du management de la qualité;
personnes élaborant des normes apparentées.
L'ISO 9000:2015 spécifie les termes et définitions s'appliquant à toutes les normes relatives au management de la qualité et aux systèmes de management de la qualité élaborées par l'ISO/TC 176.

Sistemi vodenja kakovosti - Osnove in slovar (ISO 9000:2015)

Ta mednarodni standard opisuje temeljne pojme in načela vodenja kakovosti, ki so splošno uporabni za:
– organizacije, ki si z uvedbo sistema vodenja kakovosti prizadevajo za trajen uspeh;
– odjemalce, ki želijo zaupati v zmožnost organizacije, da stalno zagotavlja izdelke in storitve, ki so skladni z zahtevami;
– organizacije, ki želijo zaupati svoji dobaviteljski verigi, da bodo njihove zahteve za izdelke in storitve izpolnjene;
– organizacije in zainteresirane strani, ki želijo s pomočjo skupnega razumevanja besedišča, ki se uporablja na področju vodenja kakovosti, izboljšati komuniciranje;
– organizacije, ki izvajajo ugotavljanje skladnosti po zahtevah ISO 9001;
– ponudnike usposabljanja, ocenjevanj in svetovanja na področju vodenja kakovosti;
– razvijalce sorodnih standardov. – developers of related standards.
V tem mednarodnem standardu so navedeni izrazi in definicije, ki se uporabljajo v vseh standardih vodenja kakovosti in sistema vodenja kakovosti, ki jih je razvil tehnični odbor ISO/TC 176.

General Information

• Status: Published
• Publication Date: 14-Sep-2015
• Withdrawal Date: 30-Mar-2016
• ICS: 01.040.03 - Services. Company organization, management and quality. Administration. Transport. Sociology. (Vocabularies)
• ICS: 03.100.70 - Management systems
• ICS: 03.120.10 - Quality management and quality assurance
• Technical Committee: CEN/SS F20 - Quality assurance
• Drafting Committee: CEN/SS F20 - Quality assurance
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 15-Sep-2015
• Completion Date: 15-Sep-2015
• Directive: 765/2008 - REGULATION (EC) No 765/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 July 2008 setting out the requirements for accreditation and market surveillance relating to the marketing of products and repealing Regulation (EEC) No 339/93
• Mandate: M/417 - Standardisation mandate addessed to CEN, CENELEC, and ETSI for the use of Harmonised Standards in support of the new legal framework and sectoral certification schemes
• Ref Project: SIST EN ISO 9000:2015 - Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

Relations

• Replaces: EN ISO 9000:2005 - Quality management systems - Fundamentals and vocabulary (ISO 9000:2005)
• Effective Date: 21-May-2014

Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN ISO 9000:2015
01-oktober-2015
1DGRPHãþD
SIST EN ISO 9000:2005
Sistemi vodenja kakovosti - Osnove in slovar (ISO 9000:2015)
Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
Qualitätsmanagementsysteme - Grundlagen und Begriffe (ISO 9000:2015)
Systèmes de management de la qualité - Principes essentiels et vocabulaire (ISO
9000:2015)
Ta slovenski standard je istoveten z: EN ISO 9000:2015
ICS:
01.040.03 Storitve. Organizacija Services. Company
podjetja, vodenje in kakovost. organization, management
Uprava. Transport. and quality. Administration.
Sociologija. (Slovarji) Transport. Sociology.
(Vocabularies)
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
SIST EN ISO 9000:2015 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 9000:2015

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SIST EN ISO 9000:2015


EN ISO 9000
EUROPEAN STANDARD

NORME EUROPÉENNE

September 2015
EUROPÄISCHE NORM
ICS 01.040.03; 03.120.10 Supersedes EN ISO 9000:2005
English Version

Quality management systems - Fundamentals and
vocabulary (ISO 9000:2015)
Systèmes de management de la qualité - Principes Qualitätsmanagementsysteme - Grundlagen und
essentiels et vocabulaire (ISO 9000:2015) Begriffe (ISO 9000:2015)
This European Standard was approved by CEN on 14 September 2015.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2015 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9000:2015 E
worldwide for CEN national Members.

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SIST EN ISO 9000:2015
EN ISO 9000:2015 (E)
Contents Page
European foreword . 3
2

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SIST EN ISO 9000:2015
EN ISO 9000:2015 (E)
European foreword
This document (EN ISO 9000:2015) has been prepared by Technical Committee ISO/TC 176 "Quality
management and quality assurance".
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by March 2016, and conflicting national standards shall
be withdrawn at the latest by March 2016.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
This document supersedes EN ISO 9000:2005.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association, and supports essential requirements of EU Directive(s).
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 9000:2015 has been approved by CEN as EN ISO 9000:2015 without any modification.


3

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SIST EN ISO 9000:2015

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SIST EN ISO 9000:2015
INTERNATIONAL
...

SLOVENSKI SIST EN ISO 9000

STANDARD
oktober 2015










Sistemi vodenja kakovosti – Osnove in slovar (ISO 9000:2015)

Quality management systems – Fundamentals and vocabulary (ISO 9000:2015)

Systèmes de management de la qualité – Principes essentiels et vocabulaire
(ISO 9000:2015)

Qualitätsmanagementsysteme – Grundlagen und Begriffe (ISO 9000:2015)
























Referenčna oznaka
ICS 03.120.10; 01.040.03 SIST EN ISO 9000:2015 (sl, en)


Nadaljevanje na straneh II in III ter od 1 do 83



© 2015-12. Standard je založil in izdal Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN ISO 9000 : 2015
NACIONALNI UVOD
Standard SIST EN ISO 9000 (sl, en), Sistemi vodenja kakovosti – Osnove in slovar, 2015, ima status
slovenskega standarda in je istoveten evropskemu standardu EN ISO 9000, Quality management
systems – Fundamentals and vocabulary (ISO 9000:2015), 2015.
NACIONALNI PREDGOVOR
Mednarodni standard ISO 9000:2015 je pripravil tehnični pododbor Mednarodne organizacije za
standardizacijo ISO/TC 176/SC 1 Pojmi in izrazoslovje. Slovenski standard SIST EN ISO 9000:2015 je
prevod angleškega besedila evropskega standarda EN ISO 9000:2015, ki je istoveten mednarodnemu
standardu; k dokumentu je dodan evropski predgovor. V primeru spora glede besedila slovenskega
prevoda v tem standardu je odločilen izvirni evropski standard v angleškem jeziku. Slovensko-angleško
izdajo standarda je pripravil in dne 12. novembra 2015 potrdil za izdajo SIST/TC VZK Vodenje in
zagotavljanje kakovosti.
ZVEZE S STANDARDI
S privzemom tega evropskega standarda, ki je istoveten mednarodnemu standardu, veljajo za omejeni
namen referenčnih standardov vsi standardi, navedeni v izvirniku, razen standardov, ki so že sprejeti v
nacionalno standardizacijo:
SIST EN ISO 9001:2015 (sl,en) Sistemi vodenja kakovosti – Zahteve
SIST ISO 704:2013 (en) Terminološko delo – Načela in metode
SIST EN ISO 9004:2009 (sl,en) Vodenje za trajno uspešnost organizacije – Pristop z vodenjem
kakovosti (ISO 9004:2009)
SIST ISO 10001:2008 (en) Vodenje kakovosti – Zadovoljstvo odjemalcev – Smernice za
kodeks ravnanja organizacij
SIST ISO 10002:2014 (en) Vodenje kakovosti – Zadovoljstvo odjemalcev – Smernice za
ravnanje s pritožbami v organizacijah
SIST ISO 10003:2008 (en) Vodenje kakovosti – Zadovoljstvo odjemalcev – Smernice za
reševanje nesoglasij z odjemalci s pomočjo drugih organizacij
SIST ISO 10004:2012 (sl,en) Vodenje kakovosti – Zadovoljstvo odjemalcev – Smernice za
nadzorovanje in merjenje
SIST ISO 10005:2005 (sl,en) Sistemi vodenja kakovosti – Smernice za plane kakovosti
SIST ISO 10006:2004 (sl,en) Sistemi vodenja kakovosti – Smernice za vodenje kakovosti
projektov
SIST ISO 10007:2004 (en) Sistemi vodenja kakovosti – Smernice za vodenje konfiguracij
SIST ISO 10008:2013 (en) Vodenje kakovosti – Zadovoljstvo odjemalcev – Smernice za
elektronsko poslovanje med organizacijami in potrošniki
SIST EN ISO 10012:2003 (sl,en) Sistemi vodenja meritev – Zahteve za procese merjenja in
merilno opremo (ISO 10012:2003)
SIST ISO/TR 10013:2002 (sl,en) Smernice za dokumentacijo sistema vodenja kakovosti
SIST ISO 10014:2006 (sl,en) Vodenje kakovosti – Smernice za doseganje finančnih in
ekonomskih koristi
SIST ISO 10015:2002 (en) Vodenje kakovosti – Smernice za usposabljanje
SIST ISO/TR 10017:2003 (en) Napotki za statistične metode v zvezi z ISO 9001:2000
SIST ISO 10018:2012 (sl,en) Vodenje kakovosti – Smernice za vključevanje in kompetence
zaposlenih
II

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SIST EN ISO 9000 : 2015
SIST ISO 10019:2005 (en) Smernice za izbiro svetovalcev za sisteme vodenja kakovosti in
uporabo njihovih storitev
SIST EN ISO 14001:2005 (sl,en) Sistemi ravnanja z okoljem – Zahteve z navodili za uporabo (ISO
14001:2004)
SIST EN ISO/IEC 17000:2005 (sl,en,ne,fr) Ugotavljanje skladnosti – Slovar in splošna načela
(enakovreden z ISO/IEC 17000:2004)
SIST EN ISO 19011:2011 (sl,en) Smernice za presojanje sistemov vodenja (ISO 19011:2011)
SIST ISO 31000:2011 (sl,en) Obvladovanje tveganja – Načela in smernice
SIST EN ISO 50001:2011 (sl,en) Sistemi upravljanja z energijo – Zahteve z navodili za uporabo
(ISO 50001:2011)
SIST EN 45020:2007 (sl,en,ne,fr) Standardizacija in z njo povezane dejavnosti – Splošni slovar
(ISO/IEC Guide 2:2004)
SIST-V ISO/IEC Vodilo 99:2012 (sl,en,fr) Mednarodni slovar za meroslovje – Osnovni in splošni koncepti
ter z njimi povezani izrazi (VIM)
PREDHODNA IZDAJA
– SIST EN ISO 9000:2005 (sl,en)
OSNOVA ZA IZDAJO STANDARDA
– Privzem standarda EN ISO 9000:2015.
OPOMBE
– Povsod, kjer se v besedilu standarda uporablja izraz “evropski” ali “mednarodni” standard, v SIST
EN ISO 9000:2015 to pomeni “slovenski” standard.
– Nacionalni uvod in nacionalni predgovor nis
...