ISO 21248:2019

Information and documentation — Quality assessment for national libraries

This document defines terms for the quality assessment of national libraries and specifies the following methods for the assessment: — performance measurement, and — impact assessment. The results of both methods are of special interest for comparison over time within the same library. Comparisons between libraries are possible if differences in the mandate, tasks and constituencies of the libraries are taken into account. Not all methods described in this document apply to all national libraries. Limitations of the applicability of individual methods are specified in the descriptions. This document is not intended to exclude the use of performance indicators or of methods for impact assessment not specified in it. This document does not cover web archiving, but refers to ISO/TR 14873 for statistics and quality issues for this new task of national libraries.

Information et documentation — Evaluation de qualité pour les bibliothèques nationales

Informatika in dokumentacija - Ocena kakovosti za nacionalne knjižnice

Ta dokument opredeljuje izraze za oceno kakovosti nacionalnih knjižnic in določa naslednje
metode ocenjevanja:
– merjenje učinkovitosti in
– oceno vpliva.
Rezultati obeh metod so še posebej zanimivi za primerjavo, kako so se rezultati v isti knjižnici spreminjali skozi čas.
Primerjave med knjižnicami so možne, če se upošteva razlike v pooblastilih, nalogah in bralcih
oz. obiskovalcih knjižnic.
Vendar se vse metode, ki so opisane v tem dokumentu, ne uporabljajo za vse nacionalne knjižnice. Omejitve uporabe
posameznih metod so določene v opisih.
Ta dokument naj ne bi izključeval uporabe kazalnikov uspešnosti ali metod za
ocenjevanje vpliva, ki niso navedene v njem.
Ta dokument ne zajema spletnega arhiviranja, ampak se glede statistike in kakovosti navezuje na ISO/TR 14873
za to novo nalogo nacionalnih knjižnic.

General Information

• Status: Published
• Publication Date: 03-Mar-2019
• ICS: 01.140.20 - Information sciences
• Technical Committee: ISO/TC 46/SC 8 - Quality - Statistics and performance evaluation
• Drafting Committee: ISO/TC 46/SC 8 - Quality - Statistics and performance evaluation
• Current Stage: 9020 - International Standard under periodical review
• Start Date: 15-Jan-2024
• Completion Date: 15-Jan-2024
• Ref Project: SIST ISO 21248:2019 - Information and documentation -- Quality assessment for national libraries

Standards Content (Sample)

SLOVENSKI STANDARD
SIST ISO 21248:2019
01-oktober-2019
Informatika in dokumentacija - Ocena kakovosti za nacionalne knjižnice
Information and documentation -- Quality assessment for national libraries
Information et documentation -- Evaluation de qualité pour les bibliothèques nationales
Ta slovenski standard je istoveten z: ISO 21248:2019
ICS:
01.140.20 Informacijske vede Information sciences
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
SIST ISO 21248:2019 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST ISO 21248:2019

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SIST ISO 21248:2019
INTERNATIONAL ISO
STANDARD 21248
First edition
2019-03
Information and documentation —
Quality assessment for national
libraries
Information et documentation — Evaluation de qualité pour les
bibliothèques nationales
Reference number
ISO 21248:2019(E)
©
ISO 2019

---------------------- Page: 3 ----------------------
SIST ISO 21248:2019
ISO 21248:2019(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved

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SIST ISO 21248:2019
ISO 21248:2019(E)

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Quality assessment in national libraries .17
4.1 Mission and functions of national libraries .17
4.1.1 General.17
4.1.2 Mission statement for national libraries .18
4.1.3 Core functions of national libraries .18
4.1.4 Additional functions of national libraries .19
4.2 Target groups of national libraries .20
4.3 Quality criteria in national libraries .21
4.3.1 Quality criteria that apply to all types of libraries .21
4.3.2 Specific quality criteria for national libraries .21
4.4 Methods for quality assessment in national libraries .21
5 Performance indicators for national libraries .
...

INTERNATIONAL ISO
STANDARD 21248
First edition
2019-03
Information and documentation —
Quality assessment for national
libraries
Information et documentation — Evaluation de qualité pour les
bibliothèques nationales
Reference number
ISO 21248:2019(E)
©
ISO 2019

---------------------- Page: 1 ----------------------
ISO 21248:2019(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved

---------------------- Page: 2 ----------------------
ISO 21248:2019(E)

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Quality assessment in national libraries .17
4.1 Mission and functions of national libraries .17
4.1.1 General.17
4.1.2 Mission statement for national libraries .18
4.1.3 Core functions of national libraries .18
4.1.4 Additional functions of national libraries .19
4.2 Target groups of national libraries .20
4.3 Quality criteria in national libraries .21
4.3.1 Quality criteria that apply to all types of libraries .21
4.3.2 Specific quality criteria for national libraries .21
4.4 Methods for quality assessment in national libraries .21
5 Performance indicators for national libraries .22
5.1 General .22
5.2 Use of performance indicators .22
5.2.1 General.22
5.2.2 Selection of performance indicators .22
5.2.3 Limitations of performance me
...