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ISO/TS 24178:2021

(Main)

Human resource management — Organizational culture metrics cluster

Human resource management — Organizational culture metrics cluster

This document describes the elements of organizational culture and provides the formula for comparable measures for internal and external reporting. This document also highlights issues that need to be considered when interpreting the organizational culture data, especially when deciding on appropriate interventions internally and when reporting these to external stakeholders (e.g. regulators, investors).

Management des ressources humaines — Indicateurs de mesure pour la culture d’entreprise

Le présent document décrit les éléments composant la culture organisationnelle et indique des formules permettant de produire des mesures comparables en vue de l'établissement de rapports internes et externes. Le présent document aborde également les questions à prendre en considération lors de l'interprétation des données liées à la culture organisationnelle, notamment lorsqu'il s'agit de décider des interventions internes appropriées ou d'établir des rapports destinés aux parties prenantes externes (par exemple, les législateurs et les investisseurs).

General Information

Status
Published
Publication Date
22-Mar-2021
ICS
03.100.30 - Management of human resources
Technical Committee
ISO/TC 260 - Human resource management
Drafting Committee
ISO/TC 260/WG 2 - Metrics
Current Stage
9020 - International Standard under periodical review
Start Date
15-Jan-2024
Completion Date
15-Jan-2024
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Standards Content (Sample)

TECHNICAL ISO/TS
SPECIFICATION 24178
First edition
2021-03
Human resource management —
Organizational culture metrics cluster
Management des ressources humaines — Indicateurs de mesure de la
culture d’entreprise
Reference number
ISO/TS 24178:2021(E)
©
ISO 2021

---------------------- Page: 1 ----------------------
ISO/TS 24178:2021(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved

---------------------- Page: 2 ----------------------
ISO/TS 24178:2021(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Engagement, satisfaction and commitment metric . 1
4.1 General . 1
4.2 Purpose . 2
4.3 Formula . 2
4.3.1 What to measure . 2
4.3.2 Choice of tools . 3
4.3.3 Choice of questions . 3
4.4 Contextual factors . 5
4.5 Predictive factors . 5
5 Retention rate metric . 5
5.1 General . 5
5.2 Purpose . 5
5.3 Formula and analytics . 6
5.3.1 General.
...

SPÉCIFICATION ISO/TS
TECHNIQUE 24178
Première édition
2021-03
Management des ressources
humaines — Indicateurs de mesure
pour la culture d’entreprise
Human resource management — Organizational culture metrics
cluster
Numéro de référence
ISO/TS 24178:2021(F)
©
ISO 2021

---------------------- Page: 1 ----------------------
ISO/TS 24178:2021(F)

DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2021
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en œuvre, aucune partie de cette
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
Case postale 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Genève
Tél.: +41 22 749 01 11
E-mail: copyright@iso.org
Web: www.iso.org
Publié en Suisse
ii © ISO 2021 – Tous droits réservés

---------------------- Page: 2 ----------------------
ISO/TS 24178:2021(F)

Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Mesures de l’implication, de la satisfaction et de l’engagement. 1
4.1 Généralités . 1
4.2 Finalité . 2
4.3 Formule . 2
4.3.1 Que mesurer . 2
4.3.2 Le choix des outils . 3
4.3.3 Choix des questions . 4
4.4 Facteurs de contexte . 5
4.5 Facteurs de prédiction . 6
5 Mesure du taux de rétention . 6
5.1 Généralités . 6
5.2 Finalité . 6
5.3 Formule et outils d’analyse . 6
5.3.1 Généralités .
...

TECHNICAL ISO/TS
SPECIFICATION 24178
First edition
Human resource management —
Organizational culture metrics cluster
Management des ressources Humaines — Indicateurs de mesure de la
culture d’entreprise
PROOF/ÉPREUVE
Reference number
ISO/TS 24178:2021(E)
©
ISO 2021

---------------------- Page: 1 ----------------------
ISO/TS 24178:2021(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii PROOF/ÉPREUVE © ISO 2021 – All rights reserved

---------------------- Page: 2 ----------------------
ISO/TS 24178:2021(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Engagement, satisfaction and commitment metric . 1
4.1 General . 1
4.2 Purpose . 2
4.3 Formula . 2
4.3.1 What to measure . 2
4.3.2 Choice of tools . 3
4.3.3 Choice of questions . 3
4.4 Contextual factors . 5
4.5 Predictive factors . 5
5 Retention rate metric . 5
5.1 General . 5
5.2 Purpose . 5
5.3 Formula and analytics . 6
5.3.1 General.
...

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