ISO/TC 292/WG 5 - Community resilience

This document describes a framework and principles that are coherent with the 2030 Agenda for Sustainable Development, including the New Urban Agenda, Paris Agreement and Sendai Framework, that can be applied to enhance urban resilience. This document proposes the use of metrics and models as the framework upon which to structure urban resilience to assist local authorities and other urban stakeholder's efforts to build more resilient human settlements. This document is primarily intended for use by organizations with responsibility for urban governance. However, it is equally applicable to all types and sizes of organizations that represent the community of stakeholders noted above, and in particular those organizations that have a role in urban planning, development and management processes in urban areas around the world.

This document gives guidelines for organizations to design, organize, conduct, receive feedback from and learn from a peer review of their disaster risk reduction (DRR) policies and practices. It is also applicable to other community resilience activities. It is intended for use by organizations with the responsibility for, or involvement in, managing such activities including policy and preparedness, response and recovery operations, and designing preventative measures (e.g. for the effects of environmental changes such as those from climate change). It is applicable to all types, structures and sizes of organizations, such as local, regional and national governments, statutory bodies, non-governmental organizations, businesses, and public and community groups. It is applicable before or after an incident or exercise.

This document gives guidelines for information exchange. It includes principles, a framework and a process for information exchange. It identifies mechanisms for information exchange that allow a participating organization to learn from others' experiences, mistakes and successes. It can be used to guide the maintenance of the information exchange arrangement in order to increase commitment and engagement. It provides measures that enhance the ability of participating organizations to cope with disruption risk. This document is applicable to private and public organizations that require guidance on establishing the conditions to support information exchange. This document does not apply to technical aspects but focuses on methodology issues. NOTE Legislation can differ from jurisdiction to jurisdiction. It is the user's responsibility to determine how applicable legal requirements relate to this document.

This document gives guidelines for organizations to identify, involve, communicate with and support individuals who are the most vulnerable to natural and human-induced (both intentional and unintentional) emergencies. It also includes guidelines for continually improving the provision of support to vulnerable persons in an emergency. It is intended for use by organizations with the responsibility for, or involvement in, part or all of the planning for working with vulnerable persons in an emergency. It is applicable to all types and sizes of organizations involved in emergency preparation, response and recovery activities, such as local, regional and national governments; statutory bodies; international and non-governmental organizations; businesses; and public and community groups. The focus of this document is on vulnerable individuals and their needs in relation to an emergency.

ISO 22319:2017 provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery. It is intended to help organizations to establish a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards. It helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff. ISO 22319:2017 is intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs. It is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups). The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer). Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document.

ISO 22315:2014 provides guidelines for mass evacuation planning in terms of establishing, implementing, monitoring, evaluating, reviewing, and improving preparedness. It establishes a framework for each activity in mass evacuation planning for all identified hazards. It will help organizations to develop plans that are evidence-based and that can be evaluated for effectiveness. ISO 22315:2014 is intended for use by organizations with responsibility for, or involvement in, part or all of the planning for mass evacuation. It is applicable to all types and sizes of organizations that are involved in the planning for mass evacuation, such as local, regional, and national governments; statutory bodies; international and non-governmental organizations; businesses; and public and social groups. ISO 22315:2014 covers planning for mass evacuation in order to gain a more effective response during the actual evacuation. It will assist organizations to meet their obligation of saving human life and reducing suffering. ISO 22315:2014 does not cover activities to stabilize the affected area after an evacuation, protect property, and preserve the environment.