Sustainable development in communities -- Management system for sustainable development -- Requirements with guidance for use

ISO 37101:2016 establishes requirements for a management system for sustainable development in communities, including cities, using a holistic approach, with a view to ensuring consistency with the sustainable development policy of communities. The intended outcomes of a management system for sustainable development in communities include: · managing sustainability and fostering smartness and resilience in communities, while taking into account the territorial boundaries to which it applies; · improving the contribution of communities to sustainable development outcomes; · assessing the performance of communities in progressing towards sustainable development outcomes and the level of smartness and of resilience that they have achieved; · fulfilling compliance obligations. ISO 37101:2016 is intended to help communities become more resilient, smart and sustainable, through the implementation of strategies, programmes, projects, plans and services, and demonstrate and communicate their achievements. ISO 37101:2016 is intended to be implemented by an organization designated by a community to establish the organizational framework and to provide the resources necessary to support the management of environmental, economic and social performance outcomes. A community that chooses to establish the organizational framework by itself is considered to constitute an organization as defined in ISO 37101:2016. ISO 37101:2016 is applicable to communities of all sizes, structures and types, in developed or developing countries, at local, regional or national levels, and in defined urban or rural areas, at their respective level of responsibility. ISO 37101:2016 can be used in whole or in part to improve the management of sustainable development in communities. Claims of conformity to ISO 37101:2016, however, are not acceptable unless all its requirements are incorporated into an organization's management system for sustainable development in communities and fulfilled without exclusion.

Développement durable au sein des communautés territoriales -- Système de management pour le développement durable -- Exigences et lignes directrices pour son utilisation

ISO 37101:2016 établit les exigences d'un systčme de management pour le développement durable au sein des communautés territoriales, y compris les villes, basées sur une approche holistique, en cohérence avec la politique de développement durable des communautés territoriales. NOTE 1 Au cours du dernier sičcle, les villes sont devenues des acteurs essentiels du développement durable au niveau local, national et international en raison des pressions d'une urbanisation sans précédent. Les résultats escomptés d'un systčme de management pour le développement durable au sein des communautés territoriales comprennent: - le management du développement durable et l'encouragement de l'intelligence et de la résilience des communautés territoriales, en tenant compte des frontičres territoriales auxquelles elles s'appliquent; - l'amélioration de la contribution des communautés territoriales aux résultats du développement durable; - l'évaluation de la performance des communautés territoriales dans leurs progrčs en matičre de développement durable ainsi que le niveau d'intelligence et de résilience qu'elles ont atteint; - la détermination des obligations de conformité. NOTE 2 L'intelligence et la résilience sont intégrées dans le processus de développement durable: le développement durable est le processus global, tandis que l'intelligence et la résilience en sont des caractéristiques. ISO 37101:2016 est destinée ŕ aider les communautés territoriales ŕ devenir plus résilientes, intelligentes et durables, par la mise en ?uvre de stratégies, de programmes, de projets, de plans et de services, et ŕ démontrer et communiquer leurs réalisations. ISO 37101:2016 est destinée ŕ ętre mise en ?uvre par un organisme désigné par une communauté territoriale pour établir le cadre organisationnel et fournir les ressources nécessaires au soutien du management des résultats de performance environnementale, économique et sociale. Une communauté territoriale qui choisit d'établir ce cadre organisationnel par ses propres moyens est dčs lors considérée comme l'organisme tel que défini dans la présente Norme internationale. ISO 37101:2016 s'applique ŕ des communautés territoriales de toutes tailles, de toutes structures et de tous types, dans les pays développés ou en développement, au niveau local, régional ou national, et dans des zones urbaines ou rurales définies, ŕ leur niveau de responsabilité respectif. ISO 37101:2016 peut ętre utilisée dans son intégralité ou en partie pour améliorer le management du développement durable au sein des communautés territoriales. Les déclarations de conformité ŕ la présente Norme internationale ne sont cependant pas acceptables ŕ moins que toutes ses exigences soient intégrées dans le systčme de management pour le développement durable au sein des communautés territoriales d'un organisme et soient satisfaites, sans exclusion.

General Information

Status
Published
Publication Date
10-Jul-2016
Current Stage
6060 - International Standard published
Start Date
20-Jun-2016
Completion Date
11-Jul-2016
Ref Project

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INTERNATIONAL ISO
STANDARD 37101
First edition
2016-07-15
Sustainable development in
communities — Management system
for sustainable development —
Requirements with guidance for use
Développement durable des communautés — Système de
management pour le développement durable — Exigences et lignes
directrices pour son utilisation
Reference number
ISO 37101:2016(E)
ISO 2016
---------------------- Page: 1 ----------------------
ISO 37101:2016(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2016, Published in Switzerland

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form

or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior

written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of

the requester.
ISO copyright office
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Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2016 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 37101:2016(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Context of the organization ....................................................................................................................................................................... 7

4.1 Understanding the organization and its context ....................................................................................................... 7

4.2 Understanding the needs and expectations of interested parties .............................................................. 7

4.3 Determining the scope of the management system for sustainable development

in communities ....................................................................................................................................................................................... 7

4.4 Management system for sustainable development in communities ........................................................ 8

4.5 Purposes of sustainability ............................................................................................................................................................. 8

4.6 Sustainability issues ........................................................................................................................................................................... 8

4.6.1 General...................................................................................................................................................................................... 8

4.6.2 Governance, empowerment and engagement ........................................................................................ 9

4.6.3 Education and capacity building .....................................................................................................................10

4.6.4 Innovation, creativity and research ..............................................................................................................10

4.6.5 Health and care in the community ................................................................................................................10

4.6.6 Culture and community identity .....................................................................................................................11

4.6.7 Living together, interdependence and mutuality ..............................................................................11

4.6.8 Economy and sustainable production and consumption ..........................................................12

4.6.9 Living and working environment ...................................................................................................................12

4.6.10 Safety and security ......................................................................................................................................................13

4.6.11 Community infrastructures .................................................................................................................................13

4.6.12 Mobility .................................................................................................................................................................................14

4.6.13 Biodiversity and ecosystem services ...........................................................................................................14

5 Leadership ...............................................................................................................................................................................................................15

5.1 Leadership and commitment ..................................................................................................................................................15

5.2 Policy ............................................................................................................................................................................................................15

5.3 Organizational roles, responsibilities and authorities.......................................................................................16

5.4 Responsibility for identification of community sustainability issues ..................................................16

6 Planning ......................................................................................................................................................................................................................16

6.1 Actions to address risks and opportunities ................................................................................................................16

6.1.1 General...................................................................................................................................................................................16

6.1.2 Baseline review ..............................................................................................................................................................17

6.1.3 Compliance obligations ...........................................................................................................................................18

6.1.4 Determining the significance of sustainability issues ..................................................................18

6.1.5 Identifying and engaging interested parties .........................................................................................18

6.2 Objectives of sustainable development in communities and planning to achieve them ......19

6.2.1 General...................................................................................................................................................................................19

6.2.2 Strategy for sustainable development .................. ......................................................................................19

7 Support ........................................................................................................................................................................................................................19

7.1 Resources ..................................................................................................................................................................................................19

7.2 Competence ............................................................................................................................................................................................20

7.3 Awareness ................................................................................................................................................................................................20

7.4 Communication ...................................................................................................................................................................................20

7.5 Documented information ............................................................................................................................................................20

7.5.1 General...................................................................................................................................................................................20

7.5.2 Creating and updating ..............................................................................................................................................21

7.5.3 Control of documented information ............................................................................................................21

8 Operation ..................................................................................................................................................................................................................21

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ISO 37101:2016(E)

8.1 Operational planning and control .......................................................................................................................................21

8.2 Ensuring coherence of strategies, programmes, projects, plans and services ..............................22

9 Performance evaluation ............................................................................................................................................................................22

9.1 Monitoring, measurement, analysis and evaluation ............................................................................................22

9.2 Internal audit .........................................................................................................................................................................................23

9.3 Management review ........................................................................................................................................................................24

10 Improvement .........................................................................................................................................................................................................24

10.1 Nonconformity and corrective action ..............................................................................................................................24

10.2 Continual improvement ...............................................................................................................................................................25

Annex A (informative) Maturity matrix ..........................................................................................................................................................26

Annex B (informative) Mapping of issues, indicators and metrics ....................................................................................29

Bibliography .............................................................................................................................................................................................................................31

iv © ISO 2016 – All rights reserved
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ISO 37101:2016(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www.iso.org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment,

as well as information about ISO’s adherence to the World Trade Organization (WTO) principles in the

Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html.

The committee responsible for this document is Technical Committee ISO/TC 268, Sustainable

development in communities.
© ISO 2016 – All rights reserved v
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ISO 37101:2016(E)
Introduction

This International Standard adopts a holistic approach to the establishment of the requirements of

a management system for sustainable development in communities, including cities, and provides

guidance aimed at:
— improving the contribution of communities to sustainable development;

— fostering smartness and resilience in communities, while taking into account the territorial

boundaries to which it applies;

— assessing the performance of communities in progressing towards sustainable development.

It sets out to establish a coherent framework to enable the community to develop its purposes and vision.

This International Standard sets out requirements and guidance to help communities achieve a

framework that will allow them to become more sustainable. It does not set benchmarks or expected

levels of performance.

While the challenge of sustainable development is global, the strategies for achieving it at community

level are local, to a large extent, and can therefore differ in context and content from country to country

and region to region. Community strategies need to reflect the context, preconditions, priorities

and needs, particularly in the social environment, e.g. social equity, cultural identity and traditions,

heritage, human health, safety and comfort, and social infrastructure.

In order to become more sustainable, communities also face the challenge of respecting planetary

boundaries and taking into account the limitations these boundaries impose.

NOTE 1 The concept of “planetary boundaries” describes a framework within which humanity needs to live

in order to continue to develop and thrive for generations to come. Climate change, freshwater consumption,

land-use change and loss of biodiversity are examples of planetary boundaries. Crossing these boundaries could

generate abrupt or irreversible environmental changes, while respecting them significantly reduces risks.

Planetary boundaries can be broken down in order to select measures that can be addressed at community level,

while taking into account the specific situation.

The management of sustainable development in communities encompasses a wide range of issues, e.g.

issues related to the economic, social and natural environment of communities and their interactions.

Those issues can have strategic, operational and competitive implications.

NOTE 2 The capacity to foster cross-discipline harmony and common purpose is fundamental to achieving a

community’s objectives effectively and efficiently.

This International Standard is designed to empower communities and to build on local initiatives. It

targets environmental, social and economic issues, including improved community services and socio-

economic benefits, as well as supporting clear purposes for sustainable development in communities

and encouraging sound planning systems to achieve them.

This International Standard focuses on communities as stepping stones towards sustainability of

society as a whole. Although each community has values and interests of its own, all communities

can derive mutual benefits from agreeing upon ownership of shared values and objectives without

exonerating individual actors from their respective responsibilities. This can be achieved only if the

community applies a long-term view on planning, while respecting the Earth’s overall capacity and the

needs of current and future generations, including the capability and resources to provide resilience.

This International Standard fosters the establishment of a multi-actor process in communities, through

a holistic approach that facilitates the cooperation of all interested parties and avoids a silo approach.

It is intended to provide guidance for organizations that implement other management systems that

are compatible with this International Standard, such as ISO 14001, ISO 45001, ISO 50001, ISO 20121,

ISO 14046 and ISO 26000, whether involved directly or indirectly in sustainable development in

communities at different stages in their life cycles.
vi © ISO 2016 – All rights reserved
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ISO 37101:2016(E)

Involvement of interested parties through a multi-actor process can take different forms, such as:

— participatory partnerships;
— public participation;
— community based collaboration.

They all aim at involving interested parties in a cooperative dialogue for more sustainable solutions.

The successful implementation of this International Standard can help communities elaborate holistic

and integrated strategies for sustainable development that depart from usual business approaches. It

can also help communities show interested parties that an appropriate management system is in place

and encourage them to become proactive.
Successful implementation of this International Standard can:
— help to build consensus on sustainable development within communities;

— improve the sustainability, smartness and resilience of strategies, programmes, projects, plans and

services conducted under the direct responsibility of communities, or on the territory they relate to;

— evolve cross-sector, multidisciplinary, life cycle value and total costing approaches;

— foster synergies between several actors through a holistic approach;
— increase the efficiency and attractiveness of communities.

The successful implementation of this International Standard is intended to establish a coherent

framework to enable communities to develop their purpose and vision. Using relevant indicators

and metrics, the outcome of strategies, programmes, projects, plans and services can be measured

throughout communities. Metrics and indicators are connected, but often developed for different

reasons. Metrics have a more technical focus, e.g. a parameter of the performance of a product, a

process or an infrastructure element.

The International Standards developed by ISO/TC 268 aim to make use of indicators and metrics for

structured and consistent support of sustainable, smart and resilient management of communities.

Indicators such as those used in ISO 37120 are quantitative, qualitative or descriptive measures defined

for actual use in monitoring and evaluating the overall performance of a community. In contrast, metrics

such as those used in ISO/TS 37151 are the measurement method and measurement scale defined for

use in evaluating the technical performance of infrastructure elements (hardware and software), e.g.

in energy, transport or waste management services.

Annex B provides a mapping of issues, indicators and metrics between this International Standard,

ISO 37120:2014 and ISO/TS 37151:2015

This International Standard is based on the Plan-Do-Check-Act (PDCA) model, which can be briefly

described as follows:

— Plan: establish objectives and processes necessary to deliver results in accordance with community

purposes;
— Do: implement processes and achieve objectives;

— Check: monitor and measure processes against community policy, objectives and commitments,

and report the results;
— Act: take necessary actions to improve performance.

Figure 1 illustrates how this International Standard follows a PDCA approach to the management of

sustainable development in communities.
© ISO 2016 – All rights reserved vii
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ISO 37101:2016(E)

NOTE Strategic steps are iterative, while operational steps are sequential. It is their combined

implementation that helps communities become more sustainable, resilient and smart.

Figure 1 — Relationship between PDCA model and this International Standard
In this International Standard, the following verbal forms are used:
— “shall” indicates a requirement;
— “should” indicates a recommendation;
— “may” indicates a permission;
— “can” indicates a possibility or a capability.

Information marked as “NOTE” is intended to assist the understanding or use of the document. “Notes

to entry” used in Clause 3 provide additional information that supplements the terminological data and

can contain provisions relating to the use of a term.
viii © ISO 2016 – All rights reserved
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INTERNATIONAL STANDARD ISO 37101:2016(E)
Sustainable development in communities — Management
system for sustainable development — Requirements with
guidance for use
1 Scope

This International Standard establishes requirements for a management system for sustainable

development in communities, including cities, using a holistic approach, with a view to ensuring

consistency with the sustainable development policy of communities.

NOTE 1 Cities have become essential actors for sustainable development at local, national and international

levels over the last century, due to the pressure of unprecedented urbanization.

The intended outcomes of a management system for sustainable development in communities include:

— managing sustainability and fostering smartness and resilience in communities, while taking into

account the territorial boundaries to which it applies;
— improving the contribution of communities to sustainable development outcomes;

— assessing the performance of communities in progressing towards sustainable development

outcomes and the level of smartness and of resilience that they have achieved;
— fulfilling compliance obligations.

NOTE 2 Smartness and resilience are embedded in the process of sustainable development: sustainable

development is the overarching process, while smartness and resilience are characteristics.

This International Standard is intended to help communities become more resilient, smart and

sustainable, through the implementation of strategies, programmes, projects, plans and services, and

demonstrate and communicate their achievements.

This International Standard is intended to be implemented by an organization designated by a

community to establish the organizational framework and to provide the resources necessary to

support the management of environmental, economic and social performance outcomes. A community

that chooses to establish the organizational framework by itself is considered to constitute an

organization as defined in this International Standard.

This International Standard is applicable to communities of all sizes, structures and types, in developed

or developing countries, at local, regional or national levels, and in defined urban or rural areas, at their

respective level of responsibility.

This International Standard can be used in whole or in part to improve the management of sustainable

development in communities. Claims of conformity to this International Standard, however, are not

acceptable unless all its requirements are incorporated into an organization’s management system for

sustainable development in communities and fulfilled without exclusion.
2 Normative references
There are no normative references.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
© ISO 2016 – All rights reserved 1
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ISO 37101:2016(E)
3.1
accountability

state of being answerable for decisions and activities to the interested parties (3.19) of an

organization (3.27)
3.2
audit

systematic, independent and documented process (3.31) for obtaining audit evidence and evaluating it

objectively to determine the extent to which the audit criteria are fulfilled

Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party),

and it can be a combined audit (combining two or more disciplines).

Note 2 to entry: An internal audit is conducted by the organization (3.27) itself, or by an external party on its behalf.

Note 3 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.3
city
urban community (3.4) falling under a specific administrative boundary

Note 1 to entry: A city is sometimes referred to as a municipality or a local government.

Note 2 to entry: Cities can help to alleviate increasing pressure on the environment and natural resources caused

by global urbanization through the development of holistic and integrated policies (3.30).

[SOURCE: ISO 37120:2014, 3.1, modified — Definition has been modified and Notes 1 and 2 to entry

have been added.]
3.4
community

group of people with an arrangement of responsibilities, activities and relationships

Note 1 to entry: In many, but not all, contexts, a community has a defined geographical boundary.

Note 2 to entry: A city (3.3) is a type of community.

[SOURCE: ISO/TS 37151:2015, 3.1, modified — Note 1 to entry has been modified and Note 2 to entry

has been added.]
3.5
competence
ability to apply knowledge and skills to achieve intended results
3.6
compliance obligations (preferred term)
legal requirements and other requirements (admitted term)

legal requirements (3.32) that an organization (3.27) has to comply with and other requirements that an

organization has to or chooses to comply with

Note 1 to entry: Compliance obligations are related to the management system (3.21) for sustainable development

(3.36) in communities (3.4).

Note 2 to entry: Compliance obligations can arise from mandatory requirements, such as applicable laws and

regulations, or voluntary commitments, such as organizational and industry standards, contractual relationships,

principles of good governance and community and ethical standards.
3.7
conformity
fulfilment of a requirement (3.32)
2 © ISO 2016 – All rights reserved
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ISO 37101:2016(E)
3.8
continual improvement
recurring activity to enhance performance (3.29)
3.9
corrective action

action to eliminate the cause of a nonconformity (3.25) and to prevent recurrence

3.10
documented information

information required to be controlled and maintained by an organization (3.27) and the medium on

which it is contained

Note 1 to entry: Documented information can be in any format and media, and from any source.

Note 2 to entry: Documented information can refer to:
— the management system (3.21), including related processes (3.31);

— information created in order for the organization to operate (documentation);

— evidence of results achieved (records).
3.11
ecosystem

system of complex interactions between plants, animals, microorganisms and their environment (3.14),

which functions as a unit
[SOURCE: ISO 13065:2015, 3.14, modified]
3.12
ecosystem services

benefits provided by ecosystems (3.11) that contribute to the viability and quality of human life

[SOURCE: ISO 13065:2015, 3.15, modified]
3.13
effectiveness
extent to which planned activities are realized and planned results achieved
3.14
environment

surroundings in which an organization (3.27) operates, including air, water, land, natural resources,

flora, fauna, humans and their interrelations
[SOURCE: ISO 13065:2015, 3.16]
3.15
evaluation

systematic process (3.31) of determining how well individuals, procedures, systems or programmes

have met formally agreed objectives (3.26) and requirements (3.32)
[SOURCE: ISO 10795, 2011, 1.90]
3.16
greenhouse gas emission
total mass of a greenhouse gas released
...

DRAFT INTERNATIONAL STANDARD ISO/DIS 37101
ISO/TC 268 Secretariat: AFNOR
Voting begins on Voting terminates on
2015-04-09 2015-07-09

INTERNATIONAL ORGANIZATION FOR STANDARDIZATION  МЕЖДУНАРОДНАЯ ОРГАНИЗАЦИЯ ПО СТАНДАРТИЗАЦИИ  ORGANISATION INTERNATIONALE DE NORMALISATION

Sustainable development of communities — Management
systems — Requirements with guidance for resilience and
smartness

Développement durable des collectivités humaines — Système de management — Exigences et lignes

directrices pour la résilience et l'intelligence
ICS 13.020.20

THIS DOCUMENT IS A DRAFT CIRCULATED FOR COMMENT AND APPROVAL. IT IS THEREFORE SUBJECT TO CHANGE AND MAY NOT BE

REFERRED TO AS AN INTERNATIONAL STANDARD UNTIL PUBLISHED AS SUCH.

IN ADDITION TO THEIR EVALUATION AS BEING ACCEPTABLE FOR INDUSTRIAL, TECHNOLOGICAL, COMMERCIAL AND USER PURPOSES,

DRAFT INTERNATIONAL STANDARDS MAY ON OCCASION HAVE TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL TO BECOME

STANDARDS TO WHICH REFERENCE MAY BE MADE IN NATIONAL REGULATIONS.

RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT, WITH THEIR COMMENTS, NOTIFICATION OF ANY RELEVANT PATENT RIGHTS OF WHICH

THEY ARE AWARE AND TO PROVIDE SUPPORTING DOCUMENTATION.
© International Organization for Standardization, 2015
---------------------- Page: 1 ----------------------
ISO/DIS 37101
COPYRIGHT PROTECTED DOCUMENT
© ISO 2015

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any

means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission.

Permission can be requested from either ISO at the address below or ISO’s member body in the country of the requester.

ISO copyright office
Case postale 56  CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2015 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/DIS 37101
Contents Page

Foreword ..............................................................................................................................................................6

Introduction .........................................................................................................................................................7

1 Scope ................................................................................................................................................... 11

2 Normative references ......................................................................................................................... 11

3 Terms and definitions ........................................................................................................................ 11

4 Context of communities ..................................................................................................................... 18

4.1 General ................................................................................................................................................. 18

4.2 Understanding communities and their context ............................................................................... 18

4.3 Understanding the needs and expectations of interested parties ................................................ 18

4.4 Determining the scope of the management system for sustainable development and

resilience of communities .................................................................................................................. 19

4.5 Management system for sustainable development, smartness and resilience of

communities ........................................................................................................................................ 19

4.6 Improve and develop community sustainability purposes ............................................................ 20

4.7 Community sustainability issues ...................................................................................................... 20

4.7.1 General ................................................................................................................................................. 20

4.7.2 Governance, empowerment and engagement ................................................................................. 21

4.7.3 Education and capacity building ....................................................................................................... 22

4.7.4 Innovation, creativity and research .................................................................................................. 22

4.7.5 Health and care in the community .................................................................................................... 23

4.7.6 Culture & community identity ............................................................................................................ 23

4.7.7 Living together, interdependence and mutuality ............................................................................ 24

4.7.8 Economy and sustainable production and consumption .............................................................. 24

4.7.9 Living & working environment .......................................................................................................... 25

4.7.10 Safety and security ............................................................................................................................. 25

4.7.11 Community infrastructures ................................................................................................................ 26

4.7.12 Mobility ................................................................................................................................................ 26

4.7.13 Biodiversity and Ecosystem Services .............................................................................................. 27

5 Leadership ........................................................................................................................................... 27

5.1 Leadership and commitment ............................................................................................................. 27

5.2 Policy ................................................................................................................................................... 28

5.3 Community roles, responsibilities, accountabilities and authorities ............................................ 29

5.4 Responsibility for community sustainability issues identification ............................................... 29

4/65
© ISO 2014 – All rights reserved
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ISO/DIS 37101

6 Planning................................................................................................................................................ 29

6.1 Baseline review .................................................................................................................................... 29

6.2 Compliance obligations ...................................................................................................................... 30

6.3 Determining the significance of community sustainability issues ................................................ 30

6.4 Identifying and engaging interested parties ..................................................................................... 30

6.5 Sustainable development, smartness and resilience objectives identification and

planning to achieve them ................................................................................................................... 31

6.6 Strategy for sustainable development .............................................................................................. 31

6.7 Mapping threats and opportunities ................................................................................................... 32

6.8 Actions to address risks associated with threats and opportunities ............................................ 32

7 Support ................................................................................................................................................. 33

7.1 Resources ............................................................................................................................................ 33

7.2 Competence ......................................................................................................................................... 33

7.3 Awareness ............................................................................................................................................ 33

7.4 Capacity Building ................................................................................................................................ 33

7.4.1 General ................................................................................................................................................. 33

7.4.2 Training................................................................................................................................................. 34

7.5 Communication ................................................................................................................................... 34

7.6 Documented information .................................................................................................................... 34

7.6.1 General ................................................................................................................................................. 34

7.6.2 Creating and updating ........................................................................................................................ 34

7.6.3 Control of documented Information .................................................................................................. 34

8 Operation .............................................................................................................................................. 35

8.1 Operational planning and control ...................................................................................................... 35

8.2 Ensuring coherence of community strategies, programs, projects, plans and services ............ 36

9 Performance evaluation ...................................................................................................................... 36

9.1 Monitoring, measurement, analysis and evaluation ........................................................................ 36

9.2 Internal audit ........................................................................................................................................ 38

9.3 Management review ............................................................................................................................ 39

10 Improvement ........................................................................................................................................ 40

10.1 Non conformity and corrective action ............................................................................................... 40

10.2 Continual improvement ...................................................................................................................... 40

Annex A (informative) Maturity Matrix .......................................................................................................... 41

Annex B (informative) Mapping of issues, indicators and metrics ............................................................. 44

Annex C (informative) ISO/TC 268 deliverables inventory ........................................................................... 47

Annex D (informative) Cross references to other ISO Management System Standards .......................... 48

Bibliography ...................................................................................................................................................... 65

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ISO/DIS 37101
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national

standards bodies (ISO member bodies). The work of preparing International Standards is normally

carried out through ISO technical committees. Each member body interested in a subject for which a

technical committee has been established has the right to be represented on that committee.

International organizations, governmental and non-governmental, in liaison with ISO, also take part in

the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all

matters of electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www.iso.org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation on the meaning of ISO specific terms and expressions related to conformity

assessment, as well as information about ISO's adherence to the WTO principles in the Technical

Barriers to Trade (TBT) see the following URL: Foreword - Supplementary information

ISO 37101 was prepared by Technical Committee ISO/TC 268, Sustainable development in communities.

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ISO/DIS 37101
Introduction

This international standard establishes the requirements of a management system for sustainable

development and provides guidance on smartness and resilience of communities, taking compliance

obligations and relevant information into consideration, in order to:

 manage sustainability and foster smartness and resilience of communities, while taking into account

the territorial boundaries to which it applies;
 improve the contribution of communities to sustainable development;

 assess the performance of communities in progressing towards sustainable development and the level

of smartness and of resilience that they have achieved.
NOTE 1 the auxiliary verb "shall" is used to establish requirements.

NOTE 2 smartness and resilience are embedded in the process of sustainable development, i.e. sustainable

development is the overarching process, while smartness and resilience are characteristics.

This International Standard sets out requirements and guidance to help communities achieve a framework

that will allow them to become more sustainable. It does not set benchmarks or expected levels

of performance.

While the challenge of sustainable development is global, the strategies for achieving it at the community level

are, to a large extent, local and may therefore differ in context and content from country to country and region

to region. Hence, community strategies should reflect the context, preconditions, priorities and needs,

particularly in the social environment, e.g. social equity, cultural identity and traditions, heritage, human health,

safety and comfort, and social infrastructure.

In order to become more sustainable, a community faces another challenge: to respect planetary boundaries

and to take the limitations they imply into account.

NOTE The concept of the Planetary Boundaries describes a framework within which humanity must live in order

to continue to develop and thrive for generations to come.

Climate Change, Freshwater Consumption, Land system change and loss of biodiversity are examples of Planetary

Boundaries: Crossing these boundaries could generate abrupt or irreversible environmental changes, while respecting

them significantly reduces risks.

The Planetary Boundaries can be broken down in order to select measures addressable at community level while taking

into account the specific situation.

The management of sustainable development of communities encompasses a wide range of issues,

e.g. issues related to the economic, social and natural environment of communities and their interactions.

Those issues may have strategic, operational and competitive implications.

NOTE The capacity to foster cross-discipline harmony and common purpose is fundamental to effective and efficient

achievement of the community’s objectives.
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ISO/DIS 37101

This International Standard focusses on communities as a stepping stone towards sustainability of the society

as a whole. Communities are composed of a variety of entities and of people living, working and interacting

with each other.

Although each of them has values and interests of their own, they may derive mutual benefits

from a multi-actor process, which builds ownership of shared values and objectives, without exonerating

individual actors from their respective responsibilities.

This may be achieved only if the community applies a long term view on planning, while respecting the Earth's

overall capacity and the needs of current and future generations, including the capability and resources

to provide resilience.

This standard fosters the establishment of a multi-actor process and a degree of organization in communities.

It sets out requirements and guidance to achieve a suitable framework. It will be a source of inspiration

and of guidance for all sectors, e.g. energy, health, safety, transport, water or waste, whether directly

or indirectly involved in sustainable development of communities at different stages in their life cycles.

In that sense, this standard differs from other management system standards that apply to a single organization

with an in-house clear-cut governance structure.

Involvement of interested parties through a multi-actor process may take different forms, such as:

 participatory partnerships;
 public participation;
 community based collaboration: or
 stakeholder involvement.

They all aim at involving interested parties in a cooperative dialog for more sustainable solutions.

The successful implementation of this standard will help communities elaborate holistic and integrated

strategies for sustainable development that depart from business as usual. It will also help communities

show interested parties that an appropriate management system is in place and encourage them to become

proactive.
More specifically, the successful implementation of this standard will:
 generate and build up consensus on sustainable development within communities;

 improve the sustainability, smartness and resilience of strategies, programs, projects, plans and services

conducted under the direct responsibility of communities or on the territory they relate to;

 evolve cross sector, multidisciplinary, life cycle value and total costing approaches;

 foster synergies;
 increase efficiency and attractiveness.

Relevant indicators and metrics should be used in that regard, as they measure the outcome of strategies,

programs, projects, plans and services throughout communities.

The standards developed by ISO/TC 268 - Sustainable development in communities - are depicted in Figure 1

below. They are intended to make use of indicators and metrics for structured and consistent support

of sustainable, smart and resilient management of communities.
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ISO/DIS 37101

Indicators, such as those in ISO 37120, are a quantitative, qualitative or descriptive measures defined

for actual use in monitoring the overall performance of e.g. a community or a city.

In contrast, metrics, such as those in ISO TS 37151, are the measurement method and measurement scale

defined for use in monitoring the technical performance of infrastructure elements (hardware and software)

in e.g. energy, transport or waste management services.

Metrics and indicators are therefore connected, but often developed for different reasons. Metrics have a more

technical focus – a parameter of the performance of e.g. a product or a process, an infrastructure element

or similar.
Figure 1 — TC 268 deliverables inventory

A full frame indicates that the standard or deliverable was published, while a punctuated frame indicates

that it is still under development.
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ISO/DIS 37101

As all management system standards, this standard is based on a PDCA approach, which can briefly

be described as follows:

 PLAN: establish objectives and processes necessary to deliver results in accordance

with communities purposes;
 DO: implement processes and achieve objectives;

 CHECK: monitor and measure processes against community policy, objectives, compliance obligations,

and report the results;
 ACT: take necessary actions to improve performance.

As described in the figure below, the content of this standard reflects the adoption and the adaptation

of a PDCA approach to the management of sustainable development, smartness and resilience

of communities.
Figure 2— ISO 37101 illustrated table of contents

Strategic steps are iterative, while operational steps are sequential. It is their combined implementation that helps

communities become more sustainable, resilient and smart, as illustrated by the green arrow

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Sustainable development of communities — Management
system — Requirements with guidance for resilience and
smartness
1 Scope

This international standard specifies requirements for establishing, implementing, maintaining and improving

management systems that enable communities to follow a systematic approach to sustainable development.

Since sustainable development is the overarching process and goal, while smartness and resilience

are characteristics, the latter are embedded in the former.

This international standard is intended to help Communities become more resilient, smart and sustainable,

through the implementation of strategies, programs, projects, plans and services and to demonstrate

and communicate their achievements.

It is intended to be applied in and by communities of all size, structure and type, in developed or developing

countries, at local, regional or national levels in defined urban or rural areas at their respective level

of responsibility.
2 Normative references

The following referenced documents are indispensable for the application of this document. For dated references,

only the edition cited applies. For undated references, the latest edition of the referenced document (including any

amendments) applies.
There are no normative references to this International standard.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
accountability

state of being answerable for decisions and activities to the organization's governing bodies, legal authorities

and, more broadly, its stakeholders.
3.2
audit

systematic, independent and documented process (3.30) for obtaining audit evidence and evaluating it

objectively to determine the extent to which the audit criteria are fulfilled.

NOTE 1 an audit can be an internal audit (first party) or an external audit (second party or third party), and it can be

a combined audit (combining two or more disciplines).
NOTE 2 “audit evidence” and “audit criteria” are defined in ISO 19011.
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ISO/DIS 37101
3.3
city

urban community falling under a specific administrative boundary, commonly referred to as a city, municipality

or local government.
NOTE a city is a subset of a community.
[ISO 37120:2014]
3.4
community

group of people with an arrangement of responsibilities, activities and relationships.

NOTE the definition may be interpreted differently depending on the context of use. In many cases, a community

has a defined geographical boundary.

[ISO 24510:2007, 2.7, modified and adapted to sustainable development and resilience of communities]

3.5
competence
ability to apply knowledge and skills to achieve intended results.
3.6
compliance obligation
requirement (3.21) that an organization (3.1) has to or chooses to comply with.

NOTE obligations may arise from mandatory requirements (3.21), such as applicable laws and regulations,

or voluntary commitments, such as organizational and industry standards, contractual relationships, principles of good

governance and community and ethical standards.
[ISO 19600]
3.7
conformity
fulfilment of a requirement (3.31).
3.8
continual improvement
recurring activity to enhance performance (3.27).
3.9
correction
action to eliminate a detected nonconformity (3.22).
3.10
corrective action

action to eliminate the cause of a non-conformity (3.22) and to prevent recurrence.

3.11
documented information

information required to be controlled and maintained by a community (3.3) and the medium on which it is

contained.
NOTE documented information can be in any format and media and from any source.
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ISO/DIS 37101
NOTE documented information can refer to:
 the management system (3.18), including related processes (3.30);
 information created in order for the community to operate (documentation);
 evidence of results achieved (records).
3.12
ecosystem services

benefits provided by ecosystems that contribute to making human life both possible and worth living.

[Ecosystem and well-being, UNEP Millennium ecosystem services report, 2005]
3.13
effectiveness
extent to which planned activities are realized and planned results achieved.
3.14
evaluation

systematic process (3.30) of determining how well individuals, procedures, systems or programs have met

formally agreed objectives (3.23) and requirements (3.31).
[ISO 10795, 2011, 1.90]
3.15
greenhouse gas emission (GHG)
total mass of a GHG released to the atmosphere over a specified period of time.
[ISO 14064-1, 2006]
3.16
impact

positive or negative change to society, economy or the environment, wholly or partially resulting

from a community's (3.3) past and present decisions and activities.

[ISO 26000:2010, 2.9, modified and adapted to sustainable development and resilience of communities]

3.17
indicator
a quantitative, qualitative or descriptive measure.
[SOURCE: ISO 15392:2008, 3.14]
3.18
interested party

person or organization (3.25) that can affect, be affected by, or perceive itself to be affected by a decision

or activity.

NOTE 1 all sectors, e.g. energy, health, safety, transport, water, waste, etc., whether directly or indirectly involved

in sustainable development (3.35) and resilience (3.32) of communities at different stages in their life cycles (3.17),

may find useful guidance in the present standard.

NOTE 2 in this standard, interested parties are to be understood as including all stakeholders.

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ISO/DIS 37101
3.19
life cycle

consecutive and interlinked stages of a product system from raw material acquisition or generation from natural resources

to end-of-life treatment.

NOTE life cycle includes activities, products and services and may include procured goods and services

as well as end-of-life treatments of products and delivery of services , for example design, manufacture, transport,

packaging and end-use or disposal.
[ISO 14001]
3.20
management system

set of interrelated or interacting elements of an organization (3.25) to establish policies (3.28)

and objectives (3.25) and processes (3.30) to achieve those objectives.

NOTE 1 a management system can address a single discipline or several disciplines.

NOTE 2 the system elements include the community’s (3.3) structure, e.g. roles and responsibilities, planning,

operation, etc.

NOTE 3 the scope of a management system may include the whole community (3.3), specific and identified functions

in the community or one or more functions across a group of organizations falling under the aegis of a community.

3.21
management system standard - MSS

Standard that provides requirements (3.31) or guidelines for organizations (3.25) to develop

and systematically manage their policies, processes (3.30) and procedures in order to achieve specific

objectives (3.23).

NOTE 1 an effective management system (3.18) is usually based on managing the organization’s processes using

a “Plan-Do-Check-Act” approach in order to achieve the intended outcomes.

NOTE 2 such documents typically contain sections addressing the following components:

 policy (3.28);
 pl
...

NORME ISO
INTERNATIONALE 37101
Première édition
2016-07-15
Développement durable au sein
des communautés territoriales —
Système de management pour le
développement durable — Exigences
et lignes directrices pour son
utilisation
Sustainable development in communities — Management system for
sustainable development — Requirements with guidance for use
Numéro de référence
ISO 37101:2016(F)
ISO 2016
---------------------- Page: 1 ----------------------
ISO 37101:2016(F)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2016, Publié en Suisse

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ISO 37101:2016(F)
Sommaire Page

Avant-propos ................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Domaine d’application ................................................................................................................................................................................... 1

2 Références normatives ................................................................................................................................................................................... 2

3 Termes et définitions ....................................................................................................................................................................................... 2

4 Contexte de l’organisme ................................................................................................................................................................................ 7

4.1 Compréhension de l’organisme et de son contexte ................................................................................................. 7

4.2 Compréhension des besoins et attentes des parties intéressées ................................................................ 8

4.3 Détermination du périmètre du système de management pour le développement

durable au sein des communautés territoriales ........................................................................................................ 8

4.4 Système de management pour le développement durable au sein des

communautés territoriales ........................................................................................................................................................... 8

4.5 Finalités du développement durable ................................................................................................................................... 8

4.6 Domaines d’action de développement durable .......................................................................................................... 9

4.6.1 Généralités ............................................................................................................................................................................ 9

4.6.2 Gouvernance, responsabilisation et engagement .............................................................................10

4.6.3 Éducation et renforcement des compétences ......................................................................................11

4.6.4 Innovation, créativité et recherche ...............................................................................................................11

4.6.5 Santé et soins ...................................................................................................................................................................12

4.6.6 Culture et identité collective ...............................................................................................................................12

4.6.7 Vivre ensemble, interdépendance et solidarité ..................................................................................12

4.6.8 Économie et production et consommation durables ....................................................................13

4.6.9 Cadre de vie et environnement professionnel ....................................................................................13

4.6.10 Sûreté et sécurité ..........................................................................................................................................................14

4.6.11 Infrastructures et réseaux ....................................................................................................................................14

4.6.12 Mobilité .................................................................................................................................................................................15

4.6.13 Biodiversité et services écosystémiques ..................................................................................................15

5 Leadership ...............................................................................................................................................................................................................16

5.1 Leadership et engagement.........................................................................................................................................................16

5.2 Politique .....................................................................................................................................................................................................17

5.3 Rôles, responsabilités et autorités au sein de l’organisme ............................................................................17

5.4 Responsabilité de l’identification des domaines d’action de développement

durable au sein des communautés territoriales .....................................................................................................18

6 Planification ...........................................................................................................................................................................................................18

6.1 Actions à mettre en œuvre face aux risques et opportunités ......................................................................18

6.1.1 Généralités .........................................................................................................................................................................18

6.1.2 Examen de la situation de référence ............................................................................................................19

6.1.3 Obligations de conformité ....................................................................................................................................19

6.1.4 Détermination de l’importance des domaines d’action de

développement durable ..........................................................................................................................................19

6.1.5 Identification et implication des parties intéressées ....................................................................20

6.2 Objectifs du développement durable au sein des communautés territoriales et

planification des actions pour les atteindre ...............................................................................................................20

6.2.1 Généralités .........................................................................................................................................................................20

6.2.2 Stratégie en faveur du développement durable .................................................................................21

7 Support ........................................................................................................................................................................................................................21

7.1 Ressources ...............................................................................................................................................................................................21

7.2 Compétences ..........................................................................................................................................................................................21

7.3 Sensibilisation ......................................................................................................................................................................................22

7.4 Communication ...................................................................................................................................................................................22

7.5 Informations documentées .......................................................................................................................................................22

7.5.1 Généralités .........................................................................................................................................................................22

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ISO 37101:2016(F)

7.5.2 Création et mise à jour des informations documentées .............................................................23

7.5.3 Maîtrise des informations documentées ..................................................................................................23

8 Réalisation des activités opérationnelles ................................................................................................................................23

8.1 Planification et maîtrise opérationnelles ......................................................................................................................23

8.2 Assurance de la cohérence des stratégies, programmes, projets, plans et services ................24

9 Évaluation des performances ...............................................................................................................................................................24

9.1 Surveillance, mesure, analyse et évaluation ...............................................................................................................24

9.2 Audit interne ..........................................................................................................................................................................................25

9.3 Revue de direction ............................................................................................................................................................................26

10 Amélioration ..........................................................................................................................................................................................................26

10.1 Non-conformité et actions correctives ............................................................................................................................26

10.2 Amélioration continue ...................................................................................................................................................................27

Annexe A (informative) Matrice de maturité ............................................................................................................................................28

Annexe B (informative) Cartographie des enjeux, des indicateurset des paramètres de mesure ....32

Bibliographie ...........................................................................................................................................................................................................................35

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ISO 37101:2016(F)
Avant-propos

L’ISO (Organisation internationale de normalisation) est une fédération mondiale d’organismes

nationaux de normalisation (comités membres de l’ISO). L’élaboration des Normes internationales est

en général confiée aux comités techniques de l’ISO. Chaque comité membre intéressé par une étude

a le droit de faire partie du comité technique créé à cet effet. Les organisations internationales,

gouvernementales et non gouvernementales, en liaison avec l’ISO participent également aux travaux.

L’ISO collabore étroitement avec la Commission électrotechnique internationale (IEC) en ce qui

concerne la normalisation électrotechnique.

Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont

décrites dans les Directives ISO/IEC, Partie 1. Il convient, en particulier de prendre note des différents

critères d’approbation requis pour les différents types de documents ISO. Le présent document a été

rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2 (voir www.

iso.org/directives).

L’attention est appelée sur le fait que certains des éléments du présent document peuvent faire l’objet de

droits de propriété intellectuelle ou de droits analogues. L’ISO ne saurait être tenue pour responsable

de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails concernant

les références aux droits de propriété intellectuelle ou autres droits analogues identifiés lors de

l’élaboration du document sont indiqués dans l’Introduction et/ou dans la liste des déclarations de

brevets reçues par l’ISO (voir www.iso.org/brevets).

Les appellations commerciales éventuellement mentionnées dans le présent document sont données

pour information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer un

engagement.

Pour une explication de la signification des termes et expressions spécifiques de l’ISO liés à l’évaluation

de la conformité, ou pour toute information au sujet de l’adhésion de l’ISO aux principes de l’Organisation

mondiale du commerce (OMC) concernant les obstacles techniques au commerce (OTC), voir le lien

suivant: www.iso.org/iso/fr/avant-propos.html

Le comité chargé de l’élaboration du présent document est l’ISO/TC 268, Aménagement durable.

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ISO 37101:2016(F)
Introduction

La présente Norme internationale adopte une approche holistique pour l’établissement des exigences

d’un système de management pour le développement durable au sein des communautés territoriales, y

compris les villes, et fournit des préconisations visant à:

— améliorer la contribution des communautés territoriales au développement durable;

— favoriser l’intelligence et la résilience des communautés territoriales, en tenant compte des

frontières territoriales auxquelles elles s’appliquent;

— évaluer la performance des communautés territoriales dans leurs progrès sur la voie du

développement durable.

Elle décrit l’établissement d’un cadre cohérent pour permettre à la communauté territoriale de définir

ses objectifs et sa vision.

La présente Norme internationale établit des exigences et des lignes directrices pour aider les

communautés territoriales à mettre en place un cadre leur permettant de devenir plus durables. Elle ne

fixe pas de niveaux de référence ni de niveaux attendus de performance.

Alors que le défi du développement durable est mondial, les stratégies pour y parvenir au niveau d’une

communauté territoriale sont d’ordre local, dans une large mesure, et peuvent donc différer selon le

contexte d’un pays à l’autre et d’un territoire à l’autre. Les stratégies des communautés territoriales

doivent refléter le contexte, les conditions préalables, les priorités et les besoins, notamment dans le

domaine social, par exemple, justice sociale, identité culturelle et traditions, patrimoine, santé humaine,

sécurité et confort, et infrastructure sociale.

Les communautés territoriales qui souhaitent devenir plus durables sont également confrontées au défi

qui consiste à respecter les limites des ressources de la planète et prendre en compte les limites que ces

dernières impliquent.

NOTE 1 Le concept de «limites des ressources de la planète» décrit un cadre de vie dont l’humanité a

besoin pour continuer à se développer et à prospérer pour des générations à venir. Le changement climatique,

la consommation d’eau douce, l’évolution de l’utilisation des terres et la diminution de la biodiversité sont des

exemples de limites des ressources de la planète. Franchir ces limites pourrait entraîner des changements

environnementaux soudains ou irréversibles, tandis que leur respect réduit les risques de façon significative. Il

est possible de dépasser les limites des ressources de la planète afin de sélectionner les mesures qui peuvent être

abordées au niveau des communautés territoriales en tenant compte de la situation spécifique.

Le management du développement durable au sein des communautés territoriales comprend une

grande variété d’enjeux, par exemple concernant l’environnement économique, social et naturel des

communautés territoriales et leurs interactions. Ces enjeux sont susceptibles d’avoir des implications

stratégiques, opérationnelles et concurrentielles.

NOTE 2 La capacité de promouvoir une harmonie transdisciplinaire et une finalité commune est fondamentale

pour l’atteinte effective et efficace des objectifs de la communauté territoriale.

La présente Norme internationale est destinée à renforcer les capacités des communautés territoriales

et à s’appuyer sur les initiatives locales. Elle concerne les enjeux environnementaux, sociaux et

économiques, incluant l’amélioration des services de la communauté territoriale et des bienfaits

socio-économiques, ainsi que le soutien d’objectifs clairs pour le développement durable au sein des

communautés territoriales et l’encouragement de systèmes de planification rationnels pour les

atteindre.

La présente Norme internationale met l’accent sur les communautés territoriales en tant que jalons

essentiels du développement durable de la société dans son ensemble. Même si chaque communauté

territoriale a ses propres valeurs et ses propres intérêts, toutes les communautés territoriales peuvent

retirer des bénéfices mutuels en partageant des valeurs et des objectifs communs, sans pour autant

exonérer les acteurs individuels de leurs responsabilités respectives. Cela n’est possible que si la

communauté territoriale adopte une vision à long terme de la planification, en respectant la capacité

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ISO 37101:2016(F)

globale de la Terre et les besoins des générations actuelles et futures, y compris les capacités et les

ressources pour assurer la résilience.

La présente Norme internationale encourage l’établissement d’un processus multi-acteurs au sein

des communautés territoriales, à travers la mise en œuvre d’une approche holistique qui facilite la

coopération de toutes les parties intéressées et évite le cloisonnement des actions. Elle est destinée à

fournir des préconisations pour les organismes qui mettent en œuvre d’autres systèmes de management

compatibles avec la présente Norme internationale, tels que les systèmes décrits dans l’ISO 14001,

l’ISO 45001, l’ISO 50001, l’ISO 20121, l’ISO 14046 et l’ISO 26000, qu’ils concernent directement ou

indirectement le développement durable au sein des communautés territoriales à différents stades de

leur cycle de vie.

L’implication des parties intéressées dans le cadre d’un processus multi-acteurs peut prendre

différentes formes, telles que:
— les partenariats participatifs;
— la participation publique;
— la collaboration au niveau de la communauté territoriale.

Dans tous les cas, l’objectif est d’engager un dialogue coopératif avec les parties intéressées afin de

trouver des solutions plus durables.

La mise en œuvre réussie de la présente Norme internationale peut aider les communautés territoriales

à élaborer des stratégies holistiques et intégrées en faveur du développement durable qui se distinguent

du «business as usual». Cela peut également aider les communautés territoriales à montrer aux parties

intéressées qu’un système de management approprié est en place, tout en les incitant à devenir

proactives.
La mise en œuvre réussie de la présente Norme internationale peut:

— aider à créer un consensus sur le développement durable au sein des communautés territoriales;

— améliorer le caractère durable, l’intelligence et la résilience des stratégies, programmes, projets,

plans et services conduits sous la responsabilité directe des communautés territoriales ou sur le

territoire qui les concerne;

— développer des approches intersectorielles, multidisciplinaires, relatives à la valeur sur le cycle de

vie et au coût global;

— favoriser les synergies entre plusieurs acteurs grâce à une approche holistique;

— améliorer l’efficacité et l’attractivité des communautés territoriales.

La mise en œuvre réussie de la présente Norme internationale est destinée à établir un cadre cohérent

pour permettre à la communauté territoriale de définir ses objectifs et sa vision. À l’aide d’indicateurs et

de paramètres de mesure pertinents à cet égard, il est possible de mesurer le résultat des stratégies, des

programmes, des projets, des plans et des services au sein des communautés territoriales. Il existe un

lien entre les paramètres de mesure et les indicateurs, mais ils sont souvent élaborés pour des raisons

différentes. Les paramètres de mesure ont un caractère plus technique, par exemple les paramètres de

la performance d’un produit ou d’un processus ou d’un élément d’infrastructure.

Les normes internationales élaborées par l’ISO/TC 268 visent à utiliser les indicateurs et les paramètres

de mesure pour soutenir de façon structurée et cohérente le management durable, intelligent et

résilient des communautés territoriales. Les indicateurs, tels que ceux décrits dans l’ISO 37120, sont

des mesures quantitatives, qualitatives ou descriptives définies pour une utilisation effective dans le

cadre du suivi et de l’évaluation de la performance globale d’une communauté territoriale. Au contraire,

les paramètres de mesure, tels que ceux utilisés dans l’ISO/TS 37151, correspondent à la méthode

de mesure et à l’échelle de mesure définies pour une utilisation dans le cadre de l’évaluation des

performances techniques des éléments d’infrastructure (matériels et logiciels), par exemple dans les

services de management de l’énergie, des transports ou des déchets.
© ISO 2016 – Tous droits réservés vii
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ISO 37101:2016(F)

L’Annexe B fournit une cartographie des enjeux, des indicateurs et des paramètres de mesure de la

présente Norme internationale, de l’ISO 37120:2014 et de l’ISO/TS 37151:2015.

La présente Norme internationale se base sur le modèle «Planifier-Mettre en œuvre-Contrôler-Agir»

(Plan-Do-Check-Act, PDCA), qui peut être décrit brièvement comme suit:

— Planifier (Plan): établir les objectifs et les processus nécessaires à l’obtention de résultats conformes

aux finalités de la communauté territoriale.

— Mettre en œuvre (Do): mettre en œuvre les processus et atteindre les objectifs.

— Contrôler (Check): suivre et mesurer les processus par rapport à la politique, aux objectifs et aux

engagements de la communauté territoriale, et rendre compte des résultats.

— Agir (Act): entreprendre les actions nécessaires pour améliorer les performances.

La Figure 1 illustre la façon dont la présente Norme internationale suit une approche PDCA pour le

management du développement durable au sein des communautés territoriales.

NOTE Les étapes stratégiques sont itératives, tandis que les étapes opérationnelles sont séquentielles.

C’est leur mise en œuvre combinée qui aide les communautés territoriales à devenir plus durables, résilientes et

intelligentes.
Figure 1 — Relation entre le modèle PDCA et la présente Norme internationale

Dans la présente Norme internationale, les formes verbales suivantes sont utilisées:

— «doit» indique une exigence;
— «il convient» indique une recommandation;
— «peut» indique une permission, une possibilité ou une capacité.
viii © ISO 2016 – Tous droits réservés
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ISO 37101:2016(F)

Les informations mentionnées en «NOTE» sont destinées à faciliter la compréhension ou l’utilisation du

document. Les «Notes à l’article» employées à l’Article 3 fournissent des informations supplémentaires

qui viennent compléter les données terminologiques et peuvent contenir des dispositions concernant

l’usage d’un terme.
© ISO 2016 – Tous droits réservés ix
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NORME INTERNATIONALE ISO 37101:2016(F)
Développement durable au sein des communautés
territoriales — Système de management pour le
développement durable — Exigences et lignes directrices
pour son utilisation
1 Domaine d’application

La présente Norme internationale établit les exigences d’un système de management pour le

développement durable au sein des communautés territoriales, y compris les villes, basées sur une

approche holistique, en cohérence avec la politique de développement durable des communautés

territoriales.

NOTE 1 Au cours du dernier siècle, les villes sont devenues des acteurs essentiels du développement durable

au niveau local, national et international en raison des pressions d’une urbanisation sans précédent.

Les résultats escomptés d’un système de management pour le développement durable au sein des

communautés territoriales comprennent:

— le management du développement durable et l’encouragement de l’intelligence et de la résilience

des communautés territoriales, en tenant compte des frontières territoriales auxquelles elles

s’appliquent;

— l’amélioration de la contribution des communautés territoriales aux résultats du développement

durable;

— l’évaluation de la performance des communautés territoriales dans leurs progrès en matière de

développement durable ainsi que le niveau d’intelligence et de résilience qu’elles ont atteint;

— la détermination des obligations de conformité.

NOTE 2 L’intelligence et la résilience sont intégrées dans le processus de développement durable:

le développement durable est le processus global, tandis que l’intelligence et la résilience en sont des

caractéristiques.

La présente Norme internationale est destinée à aider les communautés territoriales à devenir plus

résilientes, intelligentes et durables, par la mise en œuvre de stratégies, de programmes, de projets, de

plans et de services, et à démontrer et communiquer leurs réalisations.

La présente Norme internationale est destinée à être mise en œuvre par un organisme désigné par une

communauté territoriale pour établir le cadre organisationnel et fournir les ressources nécessaires au

soutien du management des résultats de performance environnementale, économique et sociale. Une

communauté territoriale qui choisit d’établir ce cadre organisationnel par ses propres moyens est dès

lors considérée comme l’organisme tel que défini dans la présente Norme internationale.

La présente Norme internationale s’applique à des communautés territoriales de toutes tailles, de toutes

structures et de tous types, dans les pays développés ou en développement, au niveau local, régional ou

national, et dans des zones urbaines ou rurales définies, à leur niveau de responsabilité respectif.

La présente Norme internationale peut être utilisée dans son intégralité ou en partie pour améliorer

le management du développement durable au sein des communautés territoriales. Les déclarations de

conformité à la présente Norme internationale ne sont cependant pas acceptables à moins que toutes

ses exigences soient intégrées dans le système de management pour le développement durable au sein

des communautés territoriales d’un organisme et soient satisfaites, sans exclusion.

© ISO 2016 – Tous droits réservés 1
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ISO 37101:2016(F)
2 Références normatives
Il n’y a pas de références normatives.
3 Termes et définitions

Pour les besoins du présent document, les termes et définitions suivants s’appliquent.

3.1
responsabilité

état de devoir répondre de décisions et d’activités auprès des parties intéressées (3.19) d’un

organisme (3.27)
3.2
audit

processus (3.31) méthodique, indépendant et documenté, permettant d’obtenir des preuves d’audit et de

les évaluer de manière objective pour déterminer dans quelle mesure les critères d’audit sont satisfaits

Note 1 à l’article: Un audit peut être interne (de première partie) ou externe (de seconde ou tierce partie), et il

peut être combiné (s’il associe deux domaines ou plus).

Note 2 à l’article: Un audit interne est réalisé par l’organisme (3.27) lui-même ou par une partie externe travaillant

pour le compte de celui-ci.
Note 3 à l’article: Les termes «preuves d’audit» et «
...

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