ISO/TS 10020:2022
(Main)Quality management systems — Organizational change management — Processes
Quality management systems — Organizational change management — Processes
This document specifies processes that can be used to govern, manage and implement organizational change management (OCM) for organizations, projects or smaller activities. It comprises generic process descriptions that describe the OCM processes. Supporting diagrams describing the processes are also provided. This document is applicable, but not limited, to change sponsors, change agents, change team members and project managers, particularly those responsible for governing, managing and implementing organizational change.
Systèmes de management de la qualité — Gestion du changement organisationnel — Processus
Sistemi vodenja kakovosti - Vodenje organizacijskih sprememb - Procesi
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SLOVENSKI STANDARD
SIST-TS ISO/TS 10020:2022
01-december-2022
Sistemi vodenja kakovosti - Vodenje organizacijskih sprememb - Procesi
Quality management systems - Organizational change management - Processes
Systèmes de management de la qualité — Gestion du changement organisationnel —
Processus
Ta slovenski standard je istoveten z: ISO/TS 10020:2022
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
SIST-TS ISO/TS 10020:2022 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST-TS ISO/TS 10020:2022
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SIST-TS ISO/TS 10020:2022
TECHNICAL ISO/TS
SPECIFICATION 10020
First edition
2022-08
Quality management systems —
Organizational change management
— Processes
Systèmes de management de la qualité — Gestion du changement
organisationnel — Processus
Reference number
ISO/TS 10020:2022(E)
© ISO 2022
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SIST-TS ISO/TS 10020:2022
ISO/TS 10020:2022(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
© ISO 2022 – All rights reserved
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SIST-TS ISO/TS 10020:2022
ISO/TS 10020:2022(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Organizational change management concepts . 2
4.1 General . 2
4.2 Organizations and interested parties . 2
4.3 Conditions under which organizational change is likely to take place . 2
4.4 OCM process perspective . 3
4.5 Process model. 3
5 Governance process . .5
5.1 General . 5
5.2 Process . 6
5.3 Purpose .
...
TECHNICAL ISO/TS
SPECIFICATION 10020
First edition
2022-08
Quality management systems —
Organizational change management
— Processes
Systèmes de management de la qualité — Gestion du changement
organisationnel — Processus
Reference number
ISO/TS 10020:2022(E)
© ISO 2022
---------------------- Page: 1 ----------------------
ISO/TS 10020:2022(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
© ISO 2022 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/TS 10020:2022(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Organizational change management concepts . 2
4.1 General . 2
4.2 Organizations and interested parties . 2
4.3 Conditions under which organizational change is likely to take place . 2
4.4 OCM process perspective . 3
4.5 Process model. 3
5 Governance process . .5
5.1 General . 5
5.2 Process . 6
5.3 Purpose . 6
5.4 Outcomes . 6
5.5 Developing OCM policy and strategy . 6
5.6 Documented information . 6
6 Management processes . 7
6.1 General
...
TECHNICAL ISO/TS
SPECIFICATION 10020
First edition
Quality management systems —
Organizational change management
— Processes
Systèmes de management de la qualité — Gestion du changement
organisationnel — Processus
PROOF/ÉPREUVE
Reference number
ISO/TS 10020:2022(E)
© ISO 2022
---------------------- Page: 1 ----------------------
ISO/TS 10020:2022(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
PROOF/ÉPREUVE © ISO 2022 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/TS 10020:2022(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Organizational change management concepts . 2
4.1 General . 2
4.2 Organizations and interested parties . 2
4.3 Conditions under which organizational change is likely to take place . 2
4.4 OCM process perspective . 3
4.5 Process model. 3
5 Governance process . .5
5.1 General . 5
5.2 Process . 6
5.3 Purpose . 6
5.4 Outcomes . 6
5.5 Developing OCM policy and strategy . 6
5.6 Documented information . 6
6 Management processes .
...
© ISO 2022 — All rights reserved
ISO/PRF TS 10020:2022(E)
Date: 2022-05-1807-12
ISO TC 176/SC 3/WG 28
Secretariat: NEN
Quality Management Systems management systems —
Organizational Change Management change management —
Processes
Systèmes de gestion de la qualité — Gestion du changement organisationnel — Processus
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ISO/PRF TS 10020:2022(E)
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of
this publication may be reproduced or utilized otherwise in any form or by any means, electronic or
mechanical, including photocopying, or posting on the internet or an intranet, without prior written
permission. Permission can be requested from either ISO at the address below or ISO’s member body in the
country of the requester.
ISO Copyright Office
CP 401 • CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland.
ii © ISO 2022 — All rights reserved
---------------------- Page: 2 ----------------------
ISO/PRF TS 10020:2022(E)
Contents Page
Foreword . v
Introduction . vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Organizational change management concepts . 2
4.1 General . 2
4.2 Organizations and interested parties . 3
4.3 Conditions under which organizational change is likely to take place . 3
4.4 OCM process perspective . 3
4.5 Process model . 4
5 Governance process . 6
5.1 General . 6
5.2 Process . 8
5.3 Purpose . 8
5.4 Outcomes . 8
5.5 Developing OCM policy and strategy . 8
5.6 Documented information . 8
6 Management processes . 9
6.1 General . 9
6.2 Change scenario process . 9
6.2.1 General . 9
6.2.2 Purpose . 9
6.2.3 Outcomes .
...
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