This document specifies requirements for operational practices in care settings when a provider wishes to demonstrate its ability to consistently provide and improve healthcare education or training that meets the learning requirements of educational organizations. All the requirements in this document are intended to be applicable to any provider, regardless of its type, size or the healthcare services it offers.

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    • Draft
      12 pages
      English language
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    • Standard
      12 pages
      English language

This document provides guidance to standards developers on how to take account of climate change in the planning, drafting, revision and updating of ISO standards and other deliverables. It outlines a framework and general principles that standards developers can use to develop their own approach to addressing climate change on a subject-specific basis. It aims to enable standards developers to include adaptation to climate change (ACC) and climate change mitigation (CCM) considerations in their...view more

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    • Guide
      61 pages
      English language
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    • Draft
      61 pages
      English language

This document specifies the form and content of warranties/guarantees that a manufacturer and/or supplier can use to address reasonable expectations of products by consumers. This document is applicable to transactions between businesses and consumers of new and used products, including online transactions. This document is also applicable to products associated with services to complete a transaction (such as, buying clothes that need alteration).

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    • Standard
      11 pages
      English language

This document establishes requirements for the use of the glass designations "clear glass" and "ultra-clear glass" for non-coloured glass items according to their clarity and iron content. It specifies a procedure for measuring the clarity of glass items by means of a spectrophotometer. This document is applicable to — mineral glasses, and — glass items where a part is not covered by coating or decoration, and is therefore available for sampling. This document is applicable to the use of glass a...view more

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    • Standard
      9 pages
      French language
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    • Standard
      9 pages
      English language

This document specifies the general principles of site selection planning for small hydropower (SHP) projects, and the methodologies, procedures and outcome requirements of SHP plant site selection.

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    • Standard
      30 pages
      English language

This document defines the professional technical terms and definitions commonly used for small hydropower (SHP) plants.

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    • Standard
      60 pages
      English language

This document provides guidance to standards developers on how to take account of sustainability in the drafting, revision and updating of ISO standards and similar deliverables. It outlines a methodology that ISO standards developers can use to develop their own approach to addressing sustainability on a subject-specific basis.

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    • Guide
      22 pages
      English language
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    • Guide
      24 pages
      French language

This document specifies the competence, consisting of knowledge, skills and attributes, needed to perform the tasks of standards professionals. This document is applicable to all personnel involved in some aspect of standardization in an organization performing standardization activities.

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    • Standard
      38 pages
      English language

This document specifies the competence, consisting of knowledge, skills and attributes, needed to perform the tasks of standards professionals. This document is applicable to all personnel involved in some aspect of standardization in companies.

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    • Standard
      28 pages
      English language

This document provides recommended standardization practices that are intended to support the application of the following: — the WTO TBT Committee decision on principles for the development of international standards, guides and recommendations (G/TBT/9, 13 November 2000); — the WTO TBT Agreement's Code of Good Practice for the Preparation, Adoption and Application of Standards (Annex 3 of the 1995 WTO TBT Agreement). This document is intended to be used by the national members of ISO and IEC, ...view more

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    • Guide
      18 pages
      French language
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    • Guide
      18 pages
      English language

This document provides requirements and recommendations to writers of medical device standards on the inclusion of aspects related to safety in International Standards, based on well-established risk management concepts and methodology. This document is applicable to any aspect related to the safety of people, property, the environment, or a combination of these. In this document, the term "product" includes a medical device or a system consisting of one or more medical devices, possibly combine...view more

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    • Guide
      26 pages
      English language

This document provides guidelines for the characteristics of a professional farmer organization. It is intended to be relevant for large and small professional farmer organizations, without regard to the specific crop or product. The implementation and interpretation of this document can be adapted for very small or nascent organizations, for specific or differentiated products, or for markets with special requirements.

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    • Standard
      16 pages
      English language
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    • Standard
      17 pages
      French language

This document gives principles and best practice guidelines for unit pricing displayed by written, printed or electronic means. It includes guidance on — the provision of unit price, — units of measure used to express unit price including: weight, length, volume, count, area and other forms of measure, — the display of unit price, and — implementation, communication and education of consumers. This document is applicable to any retailer, including supermarkets, hardware stores, pharmacies, conve...view more

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    • Standard
      18 pages
      English language

This document specifies general safety and performance requirements for design and testing as well as sustainability considerations for non-sewered sanitation systems (NSSS). A NSSS, for the purposes of this document, is a prefabricated integrated treatment unit, comprising frontend (toilet facility) and backend (treatment facility) components that a) collects, conveys, and fully treats the specific input within the system, to allow for safe reuse or disposal of the generated solid, liquid, and ...view more

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    • Standard
      96 pages
      French language
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    • Standard
      89 pages
      English language

This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an a...view more

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    • Standard
      49 pages
      French language
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    • Standard
      46 pages
      English language
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    • Standard
      49 pages
      French language
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    • Standard
      49 pages
      Spanish language
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    • Standard
      46 pages
      English language

IWA 28:2018 specifies requirements and test methods to ensure safety, performance and sustainability of community-scale resource-oriented faecal sludge treatment units that serve approximately 1 000 to 100 000 people. IWA 28:2018 applies to treatment units that: · primarily treat faecal sludge; · are able to operate in non-sewered and off-grid environments; · are prefabricated. IWA 28:2018 does not apply to sanitation treatment units requiring sewer infrastructure, or to those requiring electric...view more

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    • Standard
      63 pages
      English language

ISO 20245:2017 establishes minimum screening criteria for second-hand goods that are traded, sold, offered for sale, donated or exchanged between countries. ISO 20245:2017 is intended to help protect health, safety and the environment in which second-hand goods interact, when used by consumers. ISO 20245:2017 is applicable to second-hand goods that are shipped across at least one international border, and where the intended end user is a consumer. ISO 20245:2017 does not apply to goods that are ...view more

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    • Standard
      11 pages
      English language

IWA27:2017 provides guiding principles and a framework for decision making and action to address key social, environmental, and economic impacts and opportunities of the sharing economy.

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    • Standard
      17 pages
      English language

IWA 26:2017 provides guidance on using ISO 26000:2010 to organizations that have implemented one or more ISO management system standards (MSS). It also provides guidance on how to apply a management system approach when using ISO 26000:2010. It can be used in full or in part by an organization that has implemented a management system and/or that is using ISO 26000:2010.

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    • Standard
      21 pages
      English language

ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs. ISO 18295-1:2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where...view more

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    • Standard
      16 pages
      English language
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    • Standard
      16 pages
      French language

ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1. ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, in...view more

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    • Standard
      6 pages
      English language
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    • Standard
      7 pages
      French language

ISO 20700:2017 provides guidelines for the effective delivery of management consultancy services.

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    • Standard
      30 pages
      French language
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    • Standard
      29 pages
      English language

ISO 20400:2017 provides guidance to organizations, independent of their activity or size, on integrating sustainability within procurement, as described in ISO 26000. It is intended for stakeholders involved in, or impacted by, procurement decisions and processes.

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    • Standard
      55 pages
      Spanish language
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    • Standard
      55 pages
      French language
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    • Standard
      52 pages
      English language

IWA 19:2017 provides a global framework for the sustainable management of secondary metals. The framework includes sustainability and traceability requirements for metals recovered. IWA 19:2017 guides economic operators of secondary metals value chains, including those engaged in the informal sector, in the efficient and credible implementation of improved recycling practices, in particular in emerging and developing economies.

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    • Standard
      51 pages
      English language

IWA 20:2017 reviews drip irrigation in comparison to major irrigation methods available and practiced today by farmers worldwide. IWA 20:2017 reviews the benefits of drip irrigation, such as increased yield, reduced water consumption, reduced energy consumption, lower environmental impact, reduced contamination of groundwater and surface water, reduced greenhouse gas emissions and reduced labour. IWA 20:2017 also reviews some of the limitations of drip irrigation. IWA 20:2017 does not provide a ...view more

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    • Standard
      28 pages
      English language

ISO 16923:2016 covers the design, construction, operation, inspection and maintenance of stations for fuelling compressed natural gas (CNG) to vehicles, including equipment, safety and control devices. ISO 16923:2016 also applies to portions of a fuelling station where natural gas is in a gaseous state and dispensing CNG derived from liquefied natural gas (LCNG) according to ISO 16924. ISO 16923:2016 applies to fuelling stations supplied with natural gas as defined in local applicable gas compos...view more

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    • Standard
      43 pages
      English language
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    • Standard
      46 pages
      French language
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    • Standard
      48 pages
      English language
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ISO 16924:2016 specifies the design, construction, operation, maintenance and inspection of stations for fuelling liquefied natural gas (LNG) to vehicles, including equipment, safety and control devices. ISO 16924:2016 also specifies the design, construction, operation, maintenance and inspection of fuelling stations for using LNG as an onsite source for fuelling CNG to vehicles (LCNG fuelling stations), including safety and control devices of the station and specific LCNG fuelling station equip...view more

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    • Standard
      77 pages
      English language
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    • Standard
      83 pages
      French language
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    • Standard
      84 pages
      English language
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    • Standard
      84 pages
      English language
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IWA 23:2016 is a consensus document developed by the workshop participants and observers in response to the need for standardization and harmonization of pitch spacing dimension, initial device classification and terminology of relevance. IWA 23:2016 will serve as a guideline and is applicable to various interested parties and stakeholders in the microfluidics community. IWA 23:2016: - specifies geometrical standards in relation to pitch connector dimensions of microfluidic devices, - specifies ...view more

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    • Standard
      12 pages
      English language

IWA 18:2016 provides guidelines for addressing challenges faced by societies that have been unable to adapt to an ageing population. It can also be used by stakeholders as a useful reference at regional or global level. IWA 18:2016 addresses health, care and social challenges (including health care needs, daily living tasks, well-being, combating isolation and keeping safe) to ensure that the needs of individuals continue to be met as they grow older. It also outlines principles related to ethic...view more

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    • Standard
      29 pages
      English language

ISO/IEC Guide 17:2016 provides guidance and recommendations to writers of standards on the needs of micro, small and medium‐ sized enterprises (SMEs) in order to avoid the exclusion of SMEs from the market and the distortion of fair competition. ISO/IEC Guide 17:2016 is relevant to all stakeholders involved in standardization, i.e. standards writers in working groups (WGs), technical committees (TCs), project committees (PCs), or subcommittees (SCs) as well as members of national mirror committe...view more

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    • Guide
      13 pages
      French language
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    • Guide
      12 pages
      English language
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    • Guide
      13 pages
      French language
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    • Guide
      12 pages
      English language

IWA 15:2015 specifies methods for testing the volumetric performance of air-displacement, system-liquid filled and positive displacement automated liquid handling systems (ALHS), including an estimation of measurement uncertainties and established traceability to reference standards (preferably, traceability to SI Units). The testing methods specified in this document may also be used to measure the volumetric performance of automated liquid delivery systems which do not aspirate the test liquid...view more

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    • Standard
      119 pages
      English language

ISO 13065:2015 specifies principles, criteria and indicators for the bioenergy supply chain to facilitate assessment of environmental, social and economic aspects of sustainability. ISO 13065:2015 is applicable to the whole supply chain, parts of a supply chain or a single process in the supply chain. ISO 13065:2015 applies to all forms of bioenergy, irrespective of raw material, geographical location, technology or end use. ISO 13065:2015 does not establish thresholds or limits and does not des...view more

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    • Standard
      57 pages
      English language

IWA 16:2015 defines the framework for methods for coherent quantification of CO2e emissions of freight transport (total and intensity) on the following three levels: 1) Level of operation of transport chain element (TCE). 2) Level of network including company level. 3) Level of cargo. IWA 16:2015 provides a gap analysis identifying starting points and recommending further specification and possible alignment on mode specific and intermodal levels, including transhipment centres and warehouses. C...view more

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    • Standard
      30 pages
      English language

IWA 17:2014 covers all types of lottery and gaming organizations, including commercial enterprises, government agencies and non-profit organizations. IWA 17:2014 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented security and integrity system within the context of the organization's overall risks. It specifies the requirements for the implementation of security and integrity controls applicable to the needs of indiv...view more

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    • Standard
      14 pages
      English language

ISO/IEC Guide 71:2014 provides guidance to standards developers on addressing accessibility requirements and recommendations in standards that focus, whether directly or indirectly, on systems (i.e. products, services and built environments) used by people. To assist standards developers to define accessibility requirements and recommendations, it presents a summary of current terminology relating to accessibility, issues to consider in support of accessibility in the standards development proce...view more

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    • Guide
      54 pages
      French language
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    • Guide
      48 pages
      English language

IWA 13:2014 serves as the basis for a multiple-resource productivity analysis, providing a means to identify and evaluate scalable resource solutions that can be categorized as multiple-resource productivity (MRP) solutions. MRP solutions are defined as solutions that can produce at least two MRP resources (water, energy, food/cropland) without consuming the other resources. This standardized framework includes a guideline for the creation of a quantitative evaluation method for assessing a solu...view more

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    • Standard
      10 pages
      English language

ISO 37500:2014 covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to enable organizations to enter into, and continue to sustain, successful outsourcing arrangements throughout the contractual period. ISO 37500:2014 gives guidance on: · good outsourcing governance for the mutual benefit of client and provider; · flexibility of outsourcing arrangements, accommodating changin...view more

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    • Standard
      72 pages
      English language
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    • Standard
      72 pages
      English language

IWA 12:2013 provides guidelines to help policing organizations apply the requirements of ISO 9001:2008. IWA 12:2013 explains how ISO 9001:2008 applies to policing organizations, and how it supports the objectives of enhancing customer satisfaction and maintaining security and safety, by providing products and services that are consistent with the needs of customers, as well as with applicable regulatory requirements. All guidelines of IWA 12:2013 are generic and are intended to be applicable to ...view more

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    • Standard
      48 pages
      English language

IWA 14-1:2013 specifies the essential impact performance requirement for a vehicle security barrier (VSB) and a test method for rating its performance when subjected to a single impact by a test vehicle not driven by a human being.

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    • Standard
      46 pages
      English language

IWA 14-2:2013 provides guidance for the selection, installation and use of vehicle security barriers (VSBs) and describes the process of producing operational requirements (ORs). It also gives guidance on a design method for assessing the performance of a VSB.

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    • Standard
      58 pages
      English language

ISO 10393:2013 provides practical guidance to suppliers on consumer product recalls and other corrective actions after the product has left the manufacturing facility. Other corrective actions include, but are not limited to, refunds, retrofit, repair, replacement, disposal and public notification. ISO 10393:2013 is intended to apply to consumer products, but might also be applicable to other sectors.

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    • Standard
      39 pages
      English language
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    • Standard
      44 pages
      English language
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ISO 10377:2013 provides practical guidance to suppliers on assessing and managing the safety of consumer products, including effective documentation of risk assessment and risk management to meet applicable requirements. ISO 10377:2013 describes how to: identify, assess, reduce or eliminate hazards; manage risks by reducing them to tolerable levels; provide consumers with hazard warnings or instructions essential to the safe use or disposal of consumer products. ISO 10377:2013 is intended to app...view more

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    • Standard
      46 pages
      English language
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    • Standard
      51 pages
      French language

ISO/IEC Guide 98-4:2012 provides guidance and procedures for assessing the conformity of an item (entity, object or system) with specified requirements. The item might be, for example, a gauge block, a grocery scale or a blood sample. The procedures can be applied where the following conditions exist: the item is distinguished by a single scalar quantity (a measurable property) defined to a level of detail sufficient to be reasonably represented by an essentially unique true value; an interval o...view more

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    • Guide
      49 pages
      English language
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    • Guide
      56 pages
      French language
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    • Guide
      49 pages
      English language
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    • Guide
      56 pages
      French language

This International Standard specifies the minimum requirements for billing of all consumption-based utility network services to domestic customers. It covers the processes required to produce the bill and to deal with issues that arise after the bill has been sent, as well as the content of the billing document or statement. This International Standard is applicable to utility network services that are unmetered, metered at the point of delivery or metered remotely (e.g. on the supplier's own pr...view more

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    • Standard
      21 pages
      English language

ISO 20121:2012 specifies requirements for an event sustainability management system for any type of event or event-related activity, and provides guidance on conforming to those requirements. ISO 20121:2012 is applicable to any organization that wishes to: establish, implement, maintain and improve an event sustainability management system; ensure that it is in conformity with its stated sustainable development policy; demonstrate voluntary conformity with ISO 20121:2012 by first party (self-det...view more

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    • Standard
      46 pages
      French language
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    • Standard
      42 pages
      English language

ISO/IEC Guide 98-3:2008/Suppl.2:2011 is concerned with measurement models having any number of input quantities and any number of output quantities. The quantities involved might be real or complex. Two approaches are considered for treating such models. The first approach is a generalization of the GUM uncertainty framework. The second is a Monte Carlo method as an implementation of the propagation of distributions. Appropriate use of the Monte Carol method would be expected to provide valid re...view more

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    • Guide
      73 pages
      English language

ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on: concepts, terms and definitions related to social responsibility; the background, trends and characteristics of social responsibility; principles and practices relating to social responsibility; the core subjects and issues of social responsibility; integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practices, with...view more

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    • Standard
      127 pages
      French language
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    • Standard
      127 pages
      Spanish language
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    • Standard
      106 pages
      English language
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    • Standard – translation
      224 pages
      Slovenian and English language
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    • Standard
      116 pages
      English language
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ISO/IEC Guide 98-1:2009 provides a brief introduction to the “Guide to the expression of uncertainty in measurement” (GUM) in order to indicate the relevance of that fundamental guide and promote its use. It also outlines documents related to the GUM that are intended to extend the application of that guide to broader categories and fields of practical problems. ISO/IEC Guide 98-1:2009 addresses measurement science at a level that is suitable for those readers who have received training at least...view more

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    • Guide
      21 pages
      English language
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    • Guide
      22 pages
      French language

ISO/IEC Guide 98-3/Suppl.1:2008 provides a general numerical approach, consistent with the broad principles of the Guide to the expression of uncertainty in measurement (GUM), for carrying out the calculations required as part of an evaluation of measurement uncertainty. The approach applies to arbitrary models having a single output quantity where the input quantities are characterized by any specified probability density functions (PDFs). ISO/IEC Guide 98-3/Suppl.1:2008 is primarily concerned ...view more

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    • Guide
      88 pages
      English language

ISO 25639-2:2008 establishes standard measurement procedures applicable to terms commonly used in the exhibition industry, as defined in ISO 25639-1. ISO 25639-2:2008 is intended for integral use with ISO 25639-1.

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    • Standard
      5 pages
      English language
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    • Standard
      5 pages
      French language